Employee - New - Mac
Contents
New Faculty or Staff Cascade
Imaging and/or Cascading Quick Links
- What is Imaging? - Imaging
- Macintosh Imaging/Cascading Directions - Mac Imaging
- Windows Imaging/Cascading Directions - Windows Imaging
- Cascade Letters - Universal Cascade Letter
- Computer Drop Off and Pick Up Procedure - Computer Drop Off Procedure
Cascade Checklist
Checklist created to help with the cascade process.
Step One: Register the Mac
Before you unbox the Mac, register the Mac in GReg and update Filemaker.
Step Two: Create the User
Power on the Mac and follow the on screen prompts. When creating the user enter their name and use their 鶹Ƶ username for the ‘Account name:’ field. Use ‘changeme’ as the password.
Step Three: Updates
Once you’ve completed the Setup Assistant the Mac desktop will appear. Shortly thereafter Managed Software Center will open and begin downloading updates. When updates have finished downloading click the install button in Managed Software Center.
Note: Enterprise Connect will open during while Managed Software Center is running. You can close out of it.
Step Four: Universal Cascade Letter
Customize (replace the items in bold italic that are placeholders) and print a Mac New Employee Letter for each user user.
Troubleshooting
Q: The Mac is stuck on the 鶹Ƶ background and I can't move the mouse - what should I do?
A: Sometimes the Macs get stuck on the DeployStudio image screen. Power off the Mac by pressing and holding the power button and then turn it back on. The image process should resume.
Q: The Mac is asking me to choose my language and create a user - what should I do?
A: The Mac didn't image properly. Re-image this machine.
Q: GACAssistant3 says this Mac's gReg name is hpotter/0m/nothing - what should I do?
A: Double check the registration in gReg for this machine. Delete any registrations that have invalid names and re-image this Mac.
Q: I get an error when I try to create an user account - what should I do?
A: Double check that you are entering the correct 鶹Ƶ username. An invalid username will not work.
Q: The printer I want to install isn't listed in Managed Software Center - what should I do?
A: Managed Software Center only has printers that are on the "new" printing system. You may need to refer to the printer fleet list and install it using its hostname or IP address.
Q: After syncing the users password the user still cannot login with their 鶹Ƶ username and password. The temporary domain password still works. What should I do?
A: This Mac isn't bound to Active Directory, the software that lets users log in with their 鶹Ƶ account. Connect to Macsoft, open the Tools folder, and run the ADFix.app tool. Reboot the Mac and try logging in again.