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Abbreviated Generic Virus or Trojan Removal Directions

1. Verify that your virus definitions for Symantec AntiVirus are current (less than 7 days old).
2. Disable System Restore.
3. Reboot in Safe Mode.
4. Launch the Symantec AntiVirus application and run a full scan.
5. Delete any quarantined files.
6. Reboot in normal mode.
7. Turn System Restore back on.
8. Run Windows Update and apply all the critical updates.
9. Set your machine to automatically get updates from Microsoft.
10. Reboot your machine.

Detailed Virus or Trojan Removal Directions

1. Verify that your virus definitions for Symantec AntiVirus are current (less than 7 days old).

• Launch the Symantec AntiVirus Application and verify the virus definitions are less than 7 days old. Updated definitions are available on the Rescue 6111 CD from the Technology Helpline. They can be installed by double-clicking the file in the following location: Rescue x6111 CD\Symantec\Current Virus Defs.

2. Disable System Restore.

• Click Start Menu - Control Panels - System. On the System Restore tab - check the Turn Off System Restore box. Click Apply.

3.Reboot in Safe Mode.

• Turn off the computer.
  
• Restart the computer. The computer begins processing a set of instructions known as the Basic Input/Output System (BIOS). What is displayed depends on the BIOS manufacturer. Some computers display a progress bar that refers to the word BIOS, while others may not display any indication that this process is happening.
  
• As soon as the BIOS has finished loading, begin tapping the F8 key on your keyboard. Continue to do so until the Windows Advanced Options menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  
• Using the arrow keys on the keyboard, scroll to and select the Safe mode menu item, and then press Enter.
  

4. Launch the Symantec AntiVirus application and run a full scan.

• Launch the Symantec AntiVirus application. Click on Scan, click Scan Computer, check the drives you want to scan and then click Scan.

5. Delete any quarantined files.

• Launch the Symantec AntiVirus application. Click View, click Quarantine, select all the files in quarantine, click the red X.

• In the delete window click start delete.

6. Reboot in normal mode.

7. Turn System Restore back on.

• Click Start Menu - Control Panels - System. On the System Restore tab - un-check the Turn Off System Restore box. Click Apply.

8. Run Windows Update and apply all the critical updates.

• Launch Internet Explorer and visit .

A security warning page may appear.

• Click Yes and follow the prompts. You will then see the Windows Update pages:

9. Set your machine to automatically get updates from Microsoft.

10. Reboot your machine.