Difference between revisions of "Lab Tours"
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| − | ''' | + | A '''Lab Tour''' is the Helpline's way of monitoring residence hall and academic labs. The tours are comprised of touring each lab and reporting and fixing any problems. Lab tours are recurring tickets in Fusion and are assigned each week to Helpline workers. |
| − | == | + | ==2014-2015 Labs== |
{| class="fancy" | {| class="fancy" | ||
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{| class="fancy" | {| class="fancy" | ||
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| − | ! Academic Lab|| | + | ! Academic Lab|| |
|- | |- | ||
| Mattson || || | | Mattson || || | ||
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| Olin || || | | Olin || || | ||
|- | |- | ||
| − | | Music Keyboard || || | + | | Music Keyboard Lab (Music 316)|| || |
|- | |- | ||
| Fine Arts Design Studio || || | | Fine Arts Design Studio || || | ||
| Line 66: | Line 66: | ||
*Open a web browser and check computer connectivity (Off campus site). | *Open a web browser and check computer connectivity (Off campus site). | ||
**If no connectivity, check ethernet cable at wall and computer. | **If no connectivity, check ethernet cable at wall and computer. | ||
| − | *Send a print job from each computer to the | + | *Send a print job from each computer to the printer(s) located in that lab. Use the username '''spa-helpline''' and the '''Helpline password''' to release the print job. Verify that the jobs you sent make it to the print server by logging into [https://print.gac.edu print.gac.edu]. '''Cancel all the jobs.''' |
| − | *Send one additional print job | + | *Send one additional print job. Log into [https://print.gac.edu print.gac.edu] and ''release it''. Inspect the output for ''quality''. Report any problems. |
*Log into [http://gustavus.edu/compreport gustavus.edu/compreport]. | *Log into [http://gustavus.edu/compreport gustavus.edu/compreport]. | ||
*Report '''Everything is okay''' if there are no problems. | *Report '''Everything is okay''' if there are no problems. | ||
| Line 76: | Line 76: | ||
===Clean-up=== | ===Clean-up=== | ||
*Push in chairs. | *Push in chairs. | ||
| + | *Clean screens with screen spray and cloth. | ||
| + | *Clean keyboards using wipes. | ||
*Straighten keyboard / mice / monitors. | *Straighten keyboard / mice / monitors. | ||
*Tuck in any loose cables that are obtrusive. | *Tuck in any loose cables that are obtrusive. | ||
*Pickup extra papers and recycle them. | *Pickup extra papers and recycle them. | ||
*Throw away other extra garbage. | *Throw away other extra garbage. | ||
| − | |||
*Check paper levels. | *Check paper levels. | ||
===Other Reporting=== | ===Other Reporting=== | ||
*Missing equipment - make a ticket in Fusion - or do a [http://gustavus.edu/compreport compreport] | *Missing equipment - make a ticket in Fusion - or do a [http://gustavus.edu/compreport compreport] | ||
| − | *Less than | + | *Less than 4 reams of paper (6 in Norelius) - make a ticket in Fusion |
Revision as of 17:39, 5 December 2014
A Lab Tour is the Helpline's way of monitoring residence hall and academic labs. The tours are comprised of touring each lab and reporting and fixing any problems. Lab tours are recurring tickets in Fusion and are assigned each week to Helpline workers.
Contents
2014-2015 Labs
| Res Hall | ||
|---|---|---|
| Sohre | ||
| Pittman | ||
| Rundstrom | ||
| Uhler | ||
| Gibbs | ||
| North | ||
| Norelius | ||
| CollegeView | ||
| International Center | ||
| SouthWest | ||
| PrairieView |
| Academic Lab | ||
|---|---|---|
| Mattson | ||
| Digital Arts (Beck 112) | ||
| Beck 303 | ||
| Nobel GIS | ||
| Olin | ||
| Music Keyboard Lab (Music 316) | ||
| Fine Arts Design Studio | ||
| Library | ||
| Union Kiosks |
Lab Tour Checklist
For each computer:
- Restart each computer and make sure it boots up normally.
- Does computer monitor display normal?
- If not, check monitor video and power cables.
- Are the keyboard, mouse and mousepad present and working?
- If not, check connections or restart computer.
- Login as helpline (or yourself) to test network user login.
- Open a web browser and check computer connectivity (Off campus site).
- If no connectivity, check ethernet cable at wall and computer.
- Send a print job from each computer to the printer(s) located in that lab. Use the username spa-helpline and the Helpline password to release the print job. Verify that the jobs you sent make it to the print server by logging into . Cancel all the jobs.
- Send one additional print job. Log into and release it. Inspect the output for quality. Report any problems.
- Log into .
- Report Everything is okay if there are no problems.
- Report Something is wrong if there is a problem.
- To report Something is wrong for another computer select Change, type the computer hostname and describe the problem.
- Restart the computers and leave at login.
Clean-up
- Push in chairs.
- Clean screens with screen spray and cloth.
- Clean keyboards using wipes.
- Straighten keyboard / mice / monitors.
- Tuck in any loose cables that are obtrusive.
- Pickup extra papers and recycle them.
- Throw away other extra garbage.
- Check paper levels.
Other Reporting
- Missing equipment - make a ticket in Fusion - or do a
- Less than 4 reams of paper (6 in Norelius) - make a ticket in Fusion