Difference between revisions of "Guest Network Access"

(New page: ==Wired and Wireless Networks== Guests of the college are allowed limited access to the campus network and Internet through a web based registration process. Wireless access is available a...)
 
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==Troubleshooting Guest Access==
 
==Troubleshooting Guest Access==
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Hundreds of guests of the college have registered their computers and used our guest network.  Occasionally users need additional help with registration.  The Technology Helpline is available to help troubleshoot.  Please call the Technology Helpline at x6111 or stop by the First Floor of Olin Hall.  The Technology Helpline is only allowed to offer limited support to non-college owned equipment.   
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Hundreds of guests of the college have registered their computers and used our guest network.  Occasionally users need additional help with registration.  The [[Technology Helpline]] is available to help troubleshoot.  Please call the Technology Helpline at x6111 or stop by the First Floor of Olin Hall.  The Technology Helpline is only allowed to offer limited support to non-college owned equipment.   
  
 
===Limited Support Guidelines===
 
===Limited Support Guidelines===

Revision as of 15:17, 12 June 2009

Wired and Wireless Networks

Guests of the college are allowed limited access to the campus network and Internet through a web based registration process. Wireless access is available across campus, and wired and wireless access is available in the Residence Halls.

Registration Process

To being registration, launch a web browser (Firefox, Internet Explorer or Safari). Your web browser will redirect you to a series of registration pages. Follow the prompts.

For more information about our registration process please see Computer registration or Who is GReg and why do I need to know him?.

Troubleshooting Guest Access

Hundreds of guests of the college have registered their computers and used our guest network. Occasionally users need additional help with registration. The Technology Helpline is available to help troubleshoot. Please call the Technology Helpline at x6111 or stop by the First Floor of Olin Hall. The Technology Helpline is only allowed to offer limited support to non-college owned equipment.

Limited Support Guidelines

Check GReg Registrations
Restart
Check Device Manager
Make sure wireless card is enabled and working
Check hardware
verify wireless turned on
Check for static IP
TCP/IP Properties Configuration
Check ip that machine is obtaining
Wireless Management Utility
Make sure Networks show up
Try joining other networks
Make sure user knows how to select networks and join them