Difference between revisions of "Technology Helpline"
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| β | The Technology Helpline is the helpdesk that supports the entire | + | The Technology Helpline is the helpdesk that supports the entire ΒιΆΉΚΣΖ΅ [[campus community]] with its computer needs. The Helpline is composed of 42 [[work-study]] students and 4 full-time college employees. |
==Contact information== | ==Contact information== | ||
| Line 31: | Line 31: | ||
==Services provided== | ==Services provided== | ||
| β | *Connecting your computer to the | + | *Connecting your computer to the ΒιΆΉΚΣΖ΅ [[network]]. |
*Phone support for faculty, staff, students, emeriti professors, and alumni. | *Phone support for faculty, staff, students, emeriti professors, and alumni. | ||
*Desktop and network support for all faculty/staff office machines. | *Desktop and network support for all faculty/staff office machines. | ||
| Line 40: | Line 40: | ||
*[[Ethernet jack]] repair across campus. | *[[Ethernet jack]] repair across campus. | ||
*[[Quota]] support. | *[[Quota]] support. | ||
| β | *Support in the [[residence hall]] only during [[ | + | *Support in the [[residence hall]] only during [[First Year Student Orientation]] and fall move-in to help first-year students connect to the ΒιΆΉΚΣΖ΅ [[network]]. |
==Services not provided== | ==Services not provided== | ||
Revision as of 11:44, 1 July 2008
The Technology Helpline is the helpdesk that supports the entire ΒιΆΉΚΣΖ΅ campus community with its computer needs. The Helpline is composed of 42 work-study students and 4 full-time college employees.
Contents
Contact information
- E-mail: helpline@gustavus.edu
- Telephone: x6111 (507-933-6111)
- Website:
Hours
Regular hours
- Monday-Thursday: 8 a.m. – 10 p.m.
- Friday: 8 a.m. – 4:45 p.m.
- Saturday: 12 p.m. – 5 p.m.
- Sunday: 3 p.m. – 10 p.m.
January Term (IEX) hours
- Monday-Thursday: 9 a.m. – 7:00 p.m.
- Friday: 9 a.m. – 4:00 p.m.
- Saturday: Closed. However, you can still leave voice mail or e-mail
- Sunday: Closed. However, you can still leave voice mail or e-mail
Touring break
- Monday - Friday: 9 a.m. – 4:00 p.m.
- Saturday: Closed. However, you can still leave voice mail or e-mail
- Sunday: Closed. However, you can still leave voice mail or e-mail
Summer hours
- Monday-Friday: 8 a.m. – 4:45 p.m.
- Saturday: Closed. However, you can still leave voice mail or e-mail
- Sunday: Closed. However, you can still leave voice mail or e-mail
Services provided
- Connecting your computer to the ΒιΆΉΚΣΖ΅ network.
- Phone support for faculty, staff, students, emeriti professors, and alumni.
- Desktop and network support for all faculty/staff office machines.
- Desktop and network support for all lab computers.
- Support for virus removal, spyware issues, and connectivity problems.
- Provide in-person connectivity and virus support during Helpline hours.
- Support for college-owned printers, as well as replacing toner and paper in certain computer labs.
- Ethernet jack repair across campus.
- Quota support.
- Support in the residence hall only during First Year Student Orientation and fall move-in to help first-year students connect to the ΒιΆΉΚΣΖ΅ network.
Services not provided
- Hardware related problems for personally owned computers. We recommend that you contact your original computer vendor or the Freelance list by e-mailing freelance@gustavus.edu.
- Non-connectivity problems for personally owned computers of faculty and staff.
- Re-installations of an operating system for personal computers.
- Backing data up for personal computers