Difference between revisions of "Technology Helpline"
(→Touring break) |
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| Line 8: | Line 8: | ||
==Hours== | ==Hours== | ||
===Regular hours=== | ===Regular hours=== | ||
| − | * Monday-Thursday: 8 a.m. – | + | * Monday-Thursday: 8 a.m. – 10 p.m. |
* Friday: 8 a.m. – 4:45 p.m. | * Friday: 8 a.m. – 4:45 p.m. | ||
* Saturday: 12 p.m. – 5 p.m. | * Saturday: 12 p.m. – 5 p.m. | ||
| − | * Sunday: 3 p.m. – | + | * Sunday: 3 p.m. – 10 p.m. |
===January Term (IEX) hours=== | ===January Term (IEX) hours=== | ||
| Line 36: | Line 36: | ||
*Desktop and network support for all lab computers. | *Desktop and network support for all lab computers. | ||
*Support for [[virus removal]], spyware issues, and connectivity problems. | *Support for [[virus removal]], spyware issues, and connectivity problems. | ||
| − | *Provide | + | *Provide in-person connectivity and virus support during Helpline hours. |
*Support for college-owned printers, as well as replacing [[toner]] and paper in certain [[computer labs]]. | *Support for college-owned printers, as well as replacing [[toner]] and paper in certain [[computer labs]]. | ||
*[[Ethernet jack]] repair across campus. | *[[Ethernet jack]] repair across campus. | ||
Revision as of 10:45, 14 April 2008
The Technology Helpline is the helpdesk that supports the entire 鶹Ƶ campus community with its computer needs. The Helpline is composed of 42 work-study students and 4 full-time college employees.
Contents
Contact information
- E-mail: helpline@gustavus.edu
- Telephone: x6111 (507-933-6111)
- Website:
Hours
Regular hours
- Monday-Thursday: 8 a.m. – 10 p.m.
- Friday: 8 a.m. – 4:45 p.m.
- Saturday: 12 p.m. – 5 p.m.
- Sunday: 3 p.m. – 10 p.m.
January Term (IEX) hours
- Monday-Thursday: 9 a.m. – 7:00 p.m.
- Friday: 9 a.m. – 4:00 p.m.
- Saturday: Closed. However, you can still leave voice mail or e-mail
- Sunday: Closed. However, you can still leave voice mail or e-mail
Touring break
- Monday - Friday: 9 a.m. – 4:00 p.m.
- Saturday: Closed. However, you can still leave voice mail or e-mail
- Sunday: Closed. However, you can still leave voice mail or e-mail
Summer hours
- Monday-Friday: 8 a.m. – 4:45 p.m.
- Saturday: Closed. However, you can still leave voice mail or e-mail
- Sunday: Closed. However, you can still leave voice mail or e-mail
Services provided
- Connecting your computer to the 鶹Ƶ network.
- Phone support for faculty, staff, students, emeriti professors, and alumni.
- Desktop and network support for all faculty/staff office machines.
- Desktop and network support for all lab computers.
- Support for virus removal, spyware issues, and connectivity problems.
- Provide in-person connectivity and virus support during Helpline hours.
- Support for college-owned printers, as well as replacing toner and paper in certain computer labs.
- Ethernet jack repair across campus.
- Quota support.
- Support in the residence hall only during first-year orientation and fall move-in to help first-year students connect to the 鶹Ƶ network.
Services not provided
- Hardware related problems for personally owned computers. We recommend that you contact your original computer vendor or the Freelance list by e-mailing freelance@gustavus.edu.
- Non-connectivity problems for personally owned computers of faculty and staff.
- Re-installations of an operating system for personal computers.
- Backing data up for personal computers