Difference between revisions of "Bomgar for Helpers and Gusties"
(ββInitiate Session) |
(ββInitiate Session) |
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| Line 6: | Line 6: | ||
*double-click the '''GTS SOS''' icon on the desktop | *double-click the '''GTS SOS''' icon on the desktop | ||
*double-click the link in an email from Technology Services representative | *double-click the link in an email from Technology Services representative | ||
| β | All these options will download an installer. Run the installer | + | All these options will download an installer. |
| + | ===Run the Installer=== | ||
| + | After the application finishes downloading, run the Bomgar Installer. You will find the installer in your ''normal'' download location. The Bomgar Installer is an Orange B icon. Once the installer runs, it will initiate the Remote Control session. You will need to allow the connection. Once you click Allow the Technology Services representative can see your screen. | ||
| + | ===Privilege Elevation=== | ||
| + | Some help and assistance requires elevated privileges. If this is the case - you will be prompted to allow the elevation and be prompted to input your computer credentials (or those of an Administrator). | ||
| + | ===Ending the Session=== | ||
| + | To end the remote control session, click the Red X in the chat window. The connection will close, all access will be removed and the application will be deleted. | ||
==Bomgar for Macintosh== | ==Bomgar for Macintosh== | ||
==Bomgar for iOS Devices== | ==Bomgar for iOS Devices== | ||
Revision as of 10:03, 27 October 2017
is a remote assistance software that is used by Technology Services to provide remote technology support to our users. Only full time Technology Services staff run the console and control machines. When using Bomgar, Technology Services staff can see and control your computer - helping diagnose, fix and resolve problems.
Contents
Bomgar for Windows Users
Initiate Session
Windows users who wish to initiate a Bomgar session can
- visit , click the Technology Services representative's name
- double-click the GTS SOS icon on the desktop
- double-click the link in an email from Technology Services representative
All these options will download an installer.
Run the Installer
After the application finishes downloading, run the Bomgar Installer. You will find the installer in your normal download location. The Bomgar Installer is an Orange B icon. Once the installer runs, it will initiate the Remote Control session. You will need to allow the connection. Once you click Allow the Technology Services representative can see your screen.
Privilege Elevation
Some help and assistance requires elevated privileges. If this is the case - you will be prompted to allow the elevation and be prompted to input your computer credentials (or those of an Administrator).
Ending the Session
To end the remote control session, click the Red X in the chat window. The connection will close, all access will be removed and the application will be deleted.