Technology Information for New Gusties

New Employee

Welcome!

�鶹��Ƶ Technology Services (GTS) would like to welcome you to �鶹��Ƶ! It is our hope that this web page will supply you with the information necessary to answer most of your technology-related questions.

What is GTS?

�鶹��Ƶ Technology Services (GTS) provides technology support through the Technology Helpline at 507-933-6111 or helpline@gustavus.edu. GTS consists of , Telecommunications, Administrative Information Systems (AIS), the Technology Helpline and User Services, Core Services, and Web Services. We are located in Olin Hall. The department is under the direction of Bruce Aarsvold.

What is my �鶹��Ƶ username?

�鶹��Ƶ uses a standard naming convention for all usernames. First initial and the first seven letters of your last name. If it duplicates an existing username, you will have numbers at the end.

Checking my e-mail

Every �鶹��Ƶ account has the ability to use the �鶹��Ƶ e-mail system. Your e-mail address is yourusername@gustavus.edu. You can check your e-mail , your phone, your computer's email client, etc. For more information, please contact the Technology Helpline.

Phishing

Describe phishing attempts....

SPAM

If you receive a lot of SPAM, please adjust your SPAM settings

Passwords

GTS will never ask you for your password!

The following systems have independent passwords:

• E-mail/�鶹��Ƶ/Computer Login – This password will also be used for your Home Directory, Moodle, �鶹��Ƶ Google Calendar, �鶹��Ƶ Search and other resources.
• WebAdvisor - Your initial WebAdvisor password will be sent to you via email.
• Voicemail – Your voicemail password will only be used to retrieve voicemails. Questions concerning Telephones and Voicemail should be directed to

Who do I call for help?

GTS provides support to the members of the �鶹��Ƶ community through the Technology Helpline, located on the first floor of Olin Hall. The Technology Helpline is a group of student workers led by full-time User Services staff members, who are specially trained and dedicated to the serving the hardware, software, and networking needs of the campus community. If you have questions or concerns, please contact us at helpline@gustavus.edu, 507-933-6111, or browse the website and submit a problem ticket at . For additional information about the Technology Helpline's supported services please see .

Datatel

Explain that David Maas sets up account and provides you with appropriate permissions based on request from your supervisor.

New Computer

For more information about your �鶹��Ƶ issued computer, please see: Computer

Frequently used websites

• - Main GTS website
• - Online Directory
• - Manage online settings
• - Pay information, class rosters, etc.
• - Content Management System
• - Calendar Program

More Helpful Information

�鶹��Ƶ Daily Announcements

�鶹��Ƶ sends out a nightly email to all �鶹��Ƶ members that are interested in receiving the daily calendar of campus events. This is an optional subscription. If you would like to subscribe to �鶹��Ƶ-l please visit /news/gustavusl.php to subscribe.

GTS News, Information, and Tips

You can follow us on Twitter - @gtshelpline or visit

Home Directory

Every user account includes a network storage space. This space is accessible anywhere on campus and is backed up nightly. Each employee is provided with 2GB of storage space. If you need additional space, please contact the Technology Helpline. For more information, please see Home_directory.

Virtual Lab

�鶹��Ƶ users can access Windows lab software (e.g. ArcGIS, Adobe products) from any computer using the Virtual Lab. This also gives you access to your home directory and other network resources.

Computer Training

�鶹��Ƶ �鶹��Ƶ has training resources available to all �鶹��Ƶ Staff/Administrators/Faculty or Students. Please visit the following website for more information: /gts/Lynda.

Discounted Software

Each employee who has a �鶹��Ƶ owned computer in their office, is eligible to install Microsoft Office on their personal computer at a deep discount. Please visit the following website for more information: /gts/Hup