Residence hall printers

Installing residence-hall lab printers on a Windows PC

Windows XP

• Click Start >> Run

• In the run box, Enter \\print.gac.edu
• Click OK

• Now a list of printers will show up. Just double click the printer you want to install then wait for it to install.

Windows Vista/7

• Click Start
• In the search box, Enter \\print.gac.edu

• Now a list of printers will show up. Just double click the printer you want to install then wait for it to install.

Troubleshooting

Problem: I receive an error when it tries to install the printer driver.

1. Click Start->Control Panel
2. Double click on Printers
3. Delete any old �鶹��Ƶ Printers from this list
4. Right Click anywhere in this window and select Run as administrator->Server Properties
5. Select the Drivers tab and remove any HP LaserJet 4350 Drivers. If you don't have any other printers install remove all HP drivers. Close out of this window when you are done

1. Right Click on the Taskbar and click on Task Manager

1. Select the Processes tab from Task Manager and click on Show processes from all users
2. Now in the new Task Manager window select File->New Task
3. In this dialog enter the full path to the printer you wish to install. For example the image below shows the path for the ArborView East printer

Installing residence-hall lab printers on a Macintosh

Mac OS X 10.4 and later

Click the following link to download the residence hall printer installer.

Once the file is downloaded, double click on it.

Open the installer and it will bring you to the installation window. Click continue.

The next step applies for Mac OS 10.4 (Tiger) users only. Mac OS 10.5 (Leopard) users may skip to the next step. Select the Macintosh HD as the destination. Click continue.

Next you will see a window with the list of printers. Uncheck any printers you DO NOT want installed or will not be using. Click Continue.

Click Install on the next window.

A box will show up asking for your computer's (NOT YOUR GUSTAVUS) username and password. Once you click "OK," the computer will install the printers and they will be ready to use.

Checking printers and setting the default

Now you can verify that your printers installed and set a default. Navigate to the Apple Menu / System Preferences and then click on the Print and Fax button. The following window will appear.

If you want to set a default printer, simply click by Default Printer and select the printer you want to use. Once you've done this, you can close out the window and start printing.

Troubleshooting

Problem: I can't get the installer downloaded. Instead a web page of garbled text is displayed.

Solution: Right-click the download link and choose Save File As or Save Linked File As depending on your browser. Save the downloaded file someplace accessible on your computer like the Desktop and proceed with the instructions. This may mean your browser is not properly installed. This is most common with Mozilla Firefox. For more information about installing Mac OS X software refer to

Problem: I receive an error message: "Your system software should be updated to 10.4.11 or higher to properly utilize the new printers. Navigate to the Apple Menu / Software Update and follow the directions to update your software."

Solution: In order to properly utilize the printers at �鶹��Ƶ, you should ensure your operating system is up to date. You can check what version of the operating system you have by navigating to the Apple Menu / About This Mac. You should see Version 10.x.x. For version 10.4.x navigate to the Apple Menu / Software Update to download all the free updates. For a version prior to 10.4.x you will need to contact the Technology Helpline at x6111 for alternative methods of installing the printers.

Problem: I receive an error message: "These printers requires additional drivers not installed on your computer. Please download them at: "

Solution: You do not have the printer drivers needed to use the �鶹��Ƶ printers. Click on the above link to download the free drivers. Install the drivers and try running the printer installer again.