Difference between revisions of "Lab Tours"
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| − | ''' | + | A '''Lab Tour''' is the Helpline's way of monitoring residence hall and academic labs. The tours are comprised of touring each lab and reporting and fixing any problems. Lab tours of the various labs are recurring tickets in Fusion and are assigned each week to Helpline workers. |
| − | + | ==Lab Tour Problem Report== | |
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| − | ==Lab Tour | ||
[http://gustavus.edu/compreport http://gustavus.edu/compreport] | [http://gustavus.edu/compreport http://gustavus.edu/compreport] | ||
| − | === | + | ===Each computer=== |
*Restart each computer and make sure it boots up normally. | *Restart each computer and make sure it boots up normally. | ||
*Does computer monitor display normal? | *Does computer monitor display normal? | ||
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*Open a web browser and check computer connectivity (Off campus site). | *Open a web browser and check computer connectivity (Off campus site). | ||
**If no connectivity, check ethernet cable at wall and computer. | **If no connectivity, check ethernet cable at wall and computer. | ||
| − | *Send a print job from each computer to the | + | *Send a print job from each computer to the printer(s) located in that lab. Use the username '''spa-helpline''' and the '''Helpline password''' to release the print job. Verify that the jobs you sent make it to the print server by logging into [https://print.gac.edu print.gac.edu]. '''Cancel all the jobs.''' |
| − | *Send one additional print job | + | *Send one additional print job. Log into [https://print.gac.edu print.gac.edu] and ''release it''. Inspect the output for ''quality''. |
| − | + | *Report any problems. | |
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===Clean-up=== | ===Clean-up=== | ||
*Push in chairs. | *Push in chairs. | ||
| + | *Clean screens with screen spray and cloth. | ||
| + | *Clean keyboards using wipes. | ||
*Straighten keyboard / mice / monitors. | *Straighten keyboard / mice / monitors. | ||
*Tuck in any loose cables that are obtrusive. | *Tuck in any loose cables that are obtrusive. | ||
*Pickup extra papers and recycle them. | *Pickup extra papers and recycle them. | ||
*Throw away other extra garbage. | *Throw away other extra garbage. | ||
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*Check paper levels. | *Check paper levels. | ||
===Other Reporting=== | ===Other Reporting=== | ||
*Missing equipment - make a ticket in Fusion - or do a [http://gustavus.edu/compreport compreport] | *Missing equipment - make a ticket in Fusion - or do a [http://gustavus.edu/compreport compreport] | ||
| − | *Less than | + | *Less than 4 reams of paper (6 in Norelius) - make a ticket in Fusion |
| + | *Do not leave reams of paper outside the Kiosk Printers (specifically in the Campus Center or the Beck Atrium) | ||
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| + | ===Using Computer Report Tool=== | ||
| + | *Log into [http://gustavus.edu/compreport gustavus.edu/compreport]. | ||
| + | *Report '''Everything is okay''' if there are no problems. | ||
| + | *Report '''Something is wrong''' if there is a problem. | ||
| + | **To report '''Something is wrong''' for another computer select '''Change''', type the computer hostname and describe the problem. | ||
| + | *Restart the computers and leave at login. | ||
Latest revision as of 12:39, 24 January 2020
A Lab Tour is the Helpline's way of monitoring residence hall and academic labs. The tours are comprised of touring each lab and reporting and fixing any problems. Lab tours of the various labs are recurring tickets in Fusion and are assigned each week to Helpline workers.
Contents
Lab Tour Problem Report
Each computer
- Restart each computer and make sure it boots up normally.
- Does computer monitor display normal?
- If not, check monitor video and power cables.
- Are the keyboard, mouse and mousepad present and working?
- If not, check connections or restart computer.
- Login as helpline (or yourself) to test network user login.
- Open a web browser and check computer connectivity (Off campus site).
- If no connectivity, check ethernet cable at wall and computer.
- Send a print job from each computer to the printer(s) located in that lab. Use the username spa-helpline and the Helpline password to release the print job. Verify that the jobs you sent make it to the print server by logging into . Cancel all the jobs.
- Send one additional print job. Log into and release it. Inspect the output for quality.
- Report any problems.
Clean-up
- Push in chairs.
- Clean screens with screen spray and cloth.
- Clean keyboards using wipes.
- Straighten keyboard / mice / monitors.
- Tuck in any loose cables that are obtrusive.
- Pickup extra papers and recycle them.
- Throw away other extra garbage.
- Check paper levels.
Other Reporting
- Missing equipment - make a ticket in Fusion - or do a
- Less than 4 reams of paper (6 in Norelius) - make a ticket in Fusion
- Do not leave reams of paper outside the Kiosk Printers (specifically in the Campus Center or the Beck Atrium)
Using Computer Report Tool
- Log into .
- Report Everything is okay if there are no problems.
- Report Something is wrong if there is a problem.
- To report Something is wrong for another computer select Change, type the computer hostname and describe the problem.
- Restart the computers and leave at login.