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Latest revision as of 11:20, 21 February 2022

Wired and Wireless Networks

Guests of the College are allowed access to the Internet through the �鶹��Ƶ wireless network.

Troubleshooting Guest Access

The Technology Helpline is available to help troubleshoot within a limited scope. Please call the Technology Helpline at 507-933-6111, e-mail at helpline@gustavus.edu or stop by the First Floor of Olin Hall. The Technology Helpline is only allowed to offer limited support to non-college owned equipment.

Limited Support Guidelines

Restart Computer
Check Device Manager
Make sure wireless card is enabled and working
Check hardware
Verify wireless turned on
Check for static IP
TCP/IP Properties Configuration
Check IP that machine is obtaining
Wireless Management Utility
Make sure Networks show up
Try joining other networks

Devices That Will Work on Our Network

Macintosh Computers
Windows Computers
iOS Devices (iPhones, iPod Touches, iPads)
Android Devices
Many other devices such as Kindles, Nooks, etc.

@@ Line 1: / Line 1: @@
 ==Wired and Wireless Networks==
-Guests of the College are allowed limited access to the Internet through a web based registration process. Wireless guest access is available throughout campus (including the residence halls).
+Guests of the College are allowed access to the Internet through the �鶹��Ƶ wireless network.
-==Registration Process==
+==Troubleshooting Guest Access==
-To begin registration, connect to the [[GustieGuest]] wireless network, launch a web browser ([[Firefox]], [[Internet Explorer]] or [[Safari]]).  Your web browser will redirect you to a series of registration pages.  Follow the prompts.
+The [[Technology Helpline]] is available to help troubleshoot within a limited scope.  Please call the Technology Helpline at 507-933-6111, e-mail at [mailto://helpline@gustavus.edu helpline@gustavus.edu] or stop by the First Floor of Olin Hall.  The Technology Helpline is only allowed to offer limited support to non-college owned equipment.
-For more information about our registration process please see [[Computer registration]] or [[Who is GReg and why do I need to know him%3F]].
+==Limited Support Guidelines==
+*Restart Computer
-==Troubleshooting Guest Access==
+*Check Device Manager
-Thousands of guests have registered their computers and have used our guest network.  Occasionally users need additional help with registration.  The [[Technology Helpline]] is available to help troubleshoot.  Please call the Technology Helpline at x6111 or stop by the First Floor of Olin Hall.  The Technology Helpline is only allowed to offer limited support to non-college owned equipment.
+*Make sure wireless card is enabled and working
+*Check hardware
+*Verify wireless turned on
+*Check for static IP
+*TCP/IP Properties Configuration
+*Check IP that machine is obtaining
+*Wireless Management Utility
+*Make sure Networks show up
+*Try joining other networks
-===Limited Support Guidelines===
+==Devices That Will Work on Our Network==
-;Check GReg Registrations
+*Macintosh Computers
-;Restart Computer
+*Windows Computers
-;Check Device Manager
+*iOS Devices (iPhones, iPod Touches, iPads)
-:Make sure wireless card is enabled and working
+*Android Devices
-;Check hardware
+*Many other devices such as Kindles, Nooks, etc.
-:verify wireless turned on
-;Check for static IP
-:TCP/IP Properties Configuration
-:Check IP that machine is obtaining
-;Wireless Management Utility
-:Make sure Networks show up
-:Try joining other networks
-:Make sure user knows how to select networks and join them
-===Devices That Will Work on Our Network===
-:Macintosh Computers
-:Windows Computers
-:iPhones
-:iPod Touches
-:Palm Pres
-===Word Document Directions===
-Microsoft Word doc of the above info with check list you can pass out to guests if needed.
-[[media:Guest_Network_Access.doc | Guest Network Access Document]]
 [[Category:Wireless]]
 [[Category:Networking]]
-[[Category:Guests]]
+[[Category:Guest]]