Difference between revisions of "Printing FAQ"

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==FAQ==
 
==FAQ==
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===Will 鶹Ƶ Technology Services automatically deduct $30 dollars from my student account at the beginning of each year?===
 
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'''Answer:''' At the beginning of each year students are '''given''' $30 dollars.  This can be verified by logging into [http://print.gac.edu print.gac.edu] and looking at your account balance.  The initial $30 dollars is the equivalent of 600 printing units and is not charged to the students.  If you run out of your funds you can add more to your account.  See '''blah blah''' for more information.
 
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===Why is my student balance decreasing as I print?===
 
===Why is my student balance decreasing as I print?===
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'''Answer:''' This is the way the print accounting system is designed at 鶹Ƶ.  Each document you print will deduct funds from your print balance.  To add funds to your print balance see '''blah blah''' for more information.
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'''Answer:''' This is the way the print accounting system is designed at 鶹Ƶ.  Each document you print will deduct funds from your print balance.  To add funds to your print balance see [[Printing#Adding_funds_to_your_account (students_only)|Adding funds to your account (students only)]] for more information.
  
 
==Troubleshooting==
 
==Troubleshooting==
 
===I tried to print multiple pages of my document on one sheet of paper, but got charged for all pages.===
 
===I tried to print multiple pages of my document on one sheet of paper, but got charged for all pages.===
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'''Answer:''' This typically happens when a software manufacturer has it's own set of printing options and doesn't use the traditional Macintosh or Windows print settings.  This means the settings on the computer you are printing from may have to be changed in a place other than where you might normally do so.  Below is a list of software packages that we know have their own set of print options that will need to be changed to successfully print multiple pages on a sheet of paper. You will also find instructions on how to change these by clicking on each software package.  If you are aware of any other software applications that this is a problem for, please feel free to email helpline@gustavus.edu so we may add it to this list.
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*[[Printing_PDFs_from_Your_Web_Browser|Adobe Acrobat - Printing PDF documents from your  web browser]]
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*[[Printing PowerPoint Slides|Microsoft PowerPoint - Printing multiple slides on a page]]
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===I released my print job, but nothing came out.===
 
===I released my print job, but nothing came out.===
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'''Answer:'''
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'''Answer:'''  This usually has a few possible causes.  Click on the links below for more information on each possible cause.
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===I printed my document on both sides of a sheet of paper (duplexed) and still got charged for two pages.===
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*[[Troubleshooting printer errors|The printer showed an error after printing my document]]
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'''Answer:'''  Unfortunately at this time, 鶹Ƶ Technology Services does not offer discounts for duplex print jobs. It is our suggestion that you use duplex printing because it is a great way to save paper and trees.  However, from a cost standpoint, the paper is a fraction of the cost. It costs less than $0.01 per page. What you are getting charged is a direct reflection of our cost of toner and and other printer consumables.
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For reference the following is from the official print policy adopted by the President's Cabinet, located on our printing WIKI:  http://gustavus.edu/gts/printing
 
  
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'Students are given 600 "printing units" per academic year at no charge on all college-owned printers. One printing unit is defined as one side of an 8.5" x 11" page on a black and white printer. A single side of an 8.5" x 11" page printed on a color printer counts as 4 units."
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[[Category:Printing]]

Latest revision as of 08:45, 13 September 2021

This article has frequently asked questions and troubleshooting information for print accounting at 鶹Ƶ.

FAQ

Why is my student balance decreasing as I print?

Answer: This is the way the print accounting system is designed at 鶹Ƶ. Each document you print will deduct funds from your print balance. To add funds to your print balance see Adding funds to your account (students only) for more information.

Troubleshooting

I tried to print multiple pages of my document on one sheet of paper, but got charged for all pages.

Answer: This typically happens when a software manufacturer has it's own set of printing options and doesn't use the traditional Macintosh or Windows print settings. This means the settings on the computer you are printing from may have to be changed in a place other than where you might normally do so. Below is a list of software packages that we know have their own set of print options that will need to be changed to successfully print multiple pages on a sheet of paper. You will also find instructions on how to change these by clicking on each software package. If you are aware of any other software applications that this is a problem for, please feel free to email helpline@gustavus.edu so we may add it to this list.

I released my print job, but nothing came out.

Answer: This usually has a few possible causes. Click on the links below for more information on each possible cause.

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