Difference between revisions of "GTS tools for Helpline Employees"
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;Verifying Identification | ;Verifying Identification | ||
:Before resetting a users password we must verify their identity. Verification in person can be with a 鶹Ƶ ID or drivers license. Verification via email can be done by asking them to supply their 鶹Ƶ ID number and two classes they are currently enrolled in (for graduates - two classes from their last semester). Please refer phone requests for password changes to full time staff members. | :Before resetting a users password we must verify their identity. Verification in person can be with a 鶹Ƶ ID or drivers license. Verification via email can be done by asking them to supply their 鶹Ƶ ID number and two classes they are currently enrolled in (for graduates - two classes from their last semester). Please refer phone requests for password changes to full time staff members. | ||
| − | ; | + | ;Procedure |
:Input the username for the account you wish to change the password for, click '''Submit'''. '''Verify''' the information is correct click '''Change Password'''. '''Print''' the password letter and give it to the user. | :Input the username for the account you wish to change the password for, click '''Submit'''. '''Verify''' the information is correct click '''Change Password'''. '''Print''' the password letter and give it to the user. | ||
| + | ;Used When | ||
| + | :If a user has forgotten their password. Anytime their password works on some systems, but not all. Anytime they have a problem with their password. | ||
Revision as of 17:06, 7 February 2007
The site is designed to help 鶹Ƶ users maintain the account they have through Technology Services. Different tools are available for the Technology Helpline staff. For help as a regular user please see GTS tools.
Account Maintenance
Reset Password
The Reset Password tool allows you to reset the password for any user (email and home directory) account on the 鶹Ƶ system.
- Verifying Identification
- Before resetting a users password we must verify their identity. Verification in person can be with a 鶹Ƶ ID or drivers license. Verification via email can be done by asking them to supply their 鶹Ƶ ID number and two classes they are currently enrolled in (for graduates - two classes from their last semester). Please refer phone requests for password changes to full time staff members.
- Procedure
- Input the username for the account you wish to change the password for, click Submit. Verify the information is correct click Change Password. Print the password letter and give it to the user.
- Used When
- If a user has forgotten their password. Anytime their password works on some systems, but not all. Anytime they have a problem with their password.