Difference between revisions of "GTS tools for Helpline Employees"
(→Reset Password) |
(→Reset Password) |
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The Reset Password tool allows you to reset the password for any user (email and home directory) account on the 鶹Ƶ system. | The Reset Password tool allows you to reset the password for any user (email and home directory) account on the 鶹Ƶ system. | ||
| − | + | ====Verifying Identification==== | |
| − | Before resetting a users password we | + | Before resetting a users password we must verify their identity. Verification in person can be with a 鶹Ƶ ID or drivers license. Verification via email can be done by asking them to supply their 鶹Ƶ ID number and two classes they are currently enrolled in (for graduates - two classes from their last semester). Please refer phone requests for password changes to full time staff members. |
Revision as of 17:01, 7 February 2007
The site is designed to help 鶹Ƶ users maintain the account they have through Technology Services. Different tools are available for the Technology Helpline staff. For help as a regular user please see GTS tools.
Account Maintenance
Reset Password
The Reset Password tool allows you to reset the password for any user (email and home directory) account on the 鶹Ƶ system.
Verifying Identification
Before resetting a users password we must verify their identity. Verification in person can be with a 鶹Ƶ ID or drivers license. Verification via email can be done by asking them to supply their 鶹Ƶ ID number and two classes they are currently enrolled in (for graduates - two classes from their last semester). Please refer phone requests for password changes to full time staff members.