Virus removal - Revision history

Tami: Redirected page to Virus and Malware Removal

2014-10-14T21:25:36Z

Redirected page to Virus and Malware Removal

Arome: /* Additional Virus Removal Tools */

2014-06-11T17:53:50Z

‎Additional Virus Removal Tools

Arome at 17:47, 11 June 2014

2014-06-11T17:47:24Z

Gmeyer at 13:54, 18 June 2013

2013-06-18T13:54:56Z

Tbauman: /* Virus, Spyware, Malware or Trojan removal instructions */

2010-06-08T17:54:23Z

‎Virus, Spyware, Malware or Trojan removal instructions

Tbauman: /* Virus, Spyware, Malware or Trojan removal instructions */

2010-06-08T17:48:15Z

‎Virus, Spyware, Malware or Trojan removal instructions

Tbauman: /* Steps to run a scan */

2010-06-08T17:47:22Z

‎Steps to run a scan

Tbauman: /* Running a scan using the Symantec Recovery Tool CD */

2010-06-08T17:47:09Z

‎Running a scan using the Symantec Recovery Tool CD

Tbauman: /* Running a scan using the Symantec Recovery Tool CD */

2010-06-08T17:44:45Z

‎Running a scan using the Symantec Recovery Tool CD

Tami: /* Running a scan using the Symantec Recovery Tool CD */

2010-04-26T18:12:51Z

‎Running a scan using the Symantec Recovery Tool CD

← Older revision		Revision as of 21:25, 14 October 2014
Line 1:		Line 1:
−	~~=Virus, Spyware, Malware or Trojan removal instructions=~~	+	#REDIRECT [[Virus and Malware Removal]]
−
−	~~These instructions are intended to be simple guidelines for personal use and �鶹��Ƶ Technology Services can not be held responsible for problems encountered with infected machines.~~
−
−	'''Please note: Beginning in the 2014-2015 academic year, �鶹��Ƶ Technology Services will no longer offer Symantec Endpoint Protection for installation on personally-owned computers. Campus network users (Windows) will still be required to have a functional antivirus program installed on their computer. These programs include Norton, Kaspersky, etc. On Windows 8 machines, the standard Windows Defender program is recommended.'''
−
−	~~==Running a scan in "Safe Mode"==~~
−
−	~~===Abbreviated===~~
−
−	# ~~Verify that your virus definitions for~~ [[~~Symantec Endpoint Protection]] are current (less than 7 days old).~~
−	~~# Disable [[System Restore]].~~
−	~~# Reboot in [[Safe Mode]].~~
−	~~# Launch the [[Symantec Endpoint Protection]] application~~ and ~~run a full scan.~~
−	~~# Delete any quarantined files.~~
−	~~# Reboot in normal mode.~~
−	~~# Turn [[System Restore]] back on.~~
−	~~# Run [[Windows Update]] and apply all the critical updates.~~
−	~~# Set your machine to automatically get updates from [[Microsoft]].~~
−	~~# Reboot your machine.~~
−
−	~~===Detailed===~~
−	~~1. Verify that your virus definitions for [[Symantec Endpoint Protection]] are current (less than 7 days old).~~
−
−	~~[[Image:Currentdefs.jpg\|500px]]~~
−
−	*Launch the [[Symantec Endpoint Protection]] Application and verify the virus definitions are less than 7 days old.
−
−	~~2. Disable [[System Restore]].~~
−	*Click Start Menu - Control Panels - System. On the [[System Restore]] tab - check the Turn Off System Restore box. Click Apply.
−
−	~~3.Reboot in [[Safe Mode]].~~
−	* Turn off the computer.
−	* Restart the computer. The computer begins processing a set of instructions known as the Basic Input/Output System ([[BIOS]]). What is displayed depends on the [[BIOS]] manufacturer. Some computers display a progress bar that refers to the word [[BIOS]], while others may not display any indication that this process is happening.
−	* As soon as the [[BIOS]] has finished loading, begin tapping the F8 key on your keyboard. Continue to do so until the Windows Advanced Options menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
−	* Using the arrow keys on the keyboard, scroll to and select the Safe mode menu item, and then press Enter.
−
−	~~4. Launch the [[Symantec Endpoint Protection]] application and run a full scan.~~
−	~~[[Image:scan.gif\|500px]]~~
−	* Launch the [[Symantec Endpoint Protection]] application. Click on Scan for threats, then click Run Full Scan.
−
−	~~5. Delete any quarantined files.~~
−	* Launch the [[Symantec Endpoint Protection]] application. Click View Quarantine, select all the files in [[quarantine]], click delete.
−	~~[[Image:quarantine.gif\|500px]]~~
−	* In the delete window click delete.
−
−	~~6. Reboot in [[normal mode]].~~
−
−	~~7. Turn [[System Restore]] back on.~~
−	* Click Start Menu - Control Panels - System. On the [[System Restore]] tab - un-check the Turn Off [[System Restore]] box. Click Apply.
−
−	~~8. Run [[Windows Update]] and apply all the critical updates.~~
−	* Launch [[Internet Explorer]] and visit http:///www.windowsupdate.com.<BR>
−	* A security warning page may appear.<BR>
−	~~[[Image:Updatesecurity.png‎]]~~
−	* Click Yes and follow the prompts. You will then see the Windows Update pages:
−	~~[[Image:Expressinst.gif\|500px]]<BR>~~
−	* Select the Express Install option.
−	* The [[Windows Update]] server will scan your machine for missing updates. After the scan you will see a screen listing the total updates need.<BR>
−
−	* Click the Install Button.
−	* After Express Install has finished (this may take some time, depending on the number of updates), you will be promopted to reboot.<BR>
−
−	* Click Restart Now. Your machine is now updated with current patches.
−	~~9. Set your machine to automatically get updates from [[Microsoft]].~~
−	* From the Start Menu select Control Panels - [[Automatic Updates]]. Make sure Automatic is selected and pick a time and day for the updates to be installed.<BR>
−	~~[[Image:autoupdate.gif]]~~
−
−	~~10. Reboot your machine.~~
−
−
−	~~==Additional Virus~~ Removal ~~Tools==~~
−
−	*SUPERantispyware http://www.superantispyware.com/
−	*Malwarebytes http://www.malwarebytes.org/
−	*CCleaner http://www.ccleaner.com/
−	*HijackThis http://free.antivirus.com/hijackthis/
−	*Combofix http://www.combofix.org/
−
−	~~==See Also==~~
−	* [[Spyware removal]]
−
−	~~{{Tech help}}~~
−
−	~~[[Category:Tutorials~~]]

@@ Line 72: / Line 72: @@
 ==Additional Virus Removal Tools==
-*SUPREantispyware http://www.superantispyware.com/
+*SUPERantispyware http://www.superantispyware.com/
 *Malwarebytes http://www.malwarebytes.org/
 *CCleaner http://www.ccleaner.com/

@@ Line 78: / Line 78: @@
 *Combofix http://www.combofix.org/
 {{Tech help}}
 [[Category:Tutorials]]

← Older revision		Revision as of 13:54, 18 June 2013
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	These instructions are intended to be simple guidelines for personal use and �鶹��Ƶ Technology Services can not be held responsible for problems encountered with infected machines.		These instructions are intended to be simple guidelines for personal use and �鶹��Ƶ Technology Services can not be held responsible for problems encountered with infected machines.
		+
		+	'''Please note: Beginning in the 2014-2015 academic year, �鶹��Ƶ Technology Services will no longer offer Symantec Endpoint Protection for installation on personally-owned computers. Campus network users (Windows) will still be required to have a functional antivirus program installed on their computer. These programs include Norton, Kaspersky, etc. On Windows 8 machines, the standard Windows Defender program is recommended.'''

	==Running a scan in "Safe Mode"==		==Running a scan in "Safe Mode"==

@@ Line 1: / Line 1: @@
 =Virus, Spyware, Malware or Trojan removal instructions=
 ==Running a scan in "Safe Mode"==
@@ Line 74: / Line 76: @@
 *Combofix http://www.combofix.org/
 {{Tech help}}
 [[Category:Tutorials]]

← Older revision		Revision as of 17:48, 8 June 2010
Line 65:		Line 65:
	10. Reboot your machine.		10. Reboot your machine.

−	~~/gts/Symantec_Recovery_Tool~~

	==Additional Virus Removal Tools==		==Additional Virus Removal Tools==

← Older revision		Revision as of 17:47, 8 June 2010
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	/gts/Symantec_Recovery_Tool		/gts/Symantec_Recovery_Tool
−
−	~~==Steps to run a scan==~~
−
−	~~#Make sure your computer is connected to the internet so the virus definitions will update properly.~~
−	~~#Place the Symantec Recovery Tool CD in your CD drive.~~
−	#When turning on your computer press the '''F10''' key to get the options to boot from a CD. Depending on your computer model you may have to select another key to boot from a CD. Please refer to your computers documentation for more information.
−	~~#When the CD completes booting, select '''"Continue loading Endpoint Recovery Tool."'''[[image:Symantec-recovery-tool.jpg]]~~
−	~~#Select the appropriate language.~~
−	~~#Click '''I agree.'''~~
−	~~#Wait for the virus definitions to update and make sure the date in the lower right is current.~~
−	~~#Click Scan.~~
−	~~#When the scan is complete, boot into Windows normally and run a scan in Symantec Endpoint Protection to make sure the viruses have been removed.~~

	==Additional Virus Removal Tools==		==Additional Virus Removal Tools==

@@ Line 65: / Line 65: @@
 . Reboot your machine.
-==Running a scan using the Symantec Recovery Tool CD==
+https://gustavus.edu/gts/Symantec_Recovery_Tool
 ==Steps to run a scan==

@@ Line 71: / Line 71: @@
 '''Note'''  It is important to note that this tool will remove any infected files including critical Operating System files.  If critical files are infected, a complete re-install of the operating system is the best and possibly only option.
-===Steps to run a scan===
+==Steps to run a scan==
 #Make sure your computer is connected to the internet so the virus definitions will update properly.

@@ Line 69: / Line 69: @@
 The Symantec Recovery Tool CD is a boot CD you can borrow from Technology Services that will boot off of the CD and run a scan.  This is a useful tool when you computer is so infected that it will no longer boot into Windows.  This tool will scan your computer and attempt to remove any infected files.
-'''Note'''  It is important to note that this tool remove any infected files including critical Operating System files.  If critical files are infected, a complete re-install of the operating system is the best and possibly only option.
+'''Note'''  It is important to note that this tool will remove any infected files including critical Operating System files.  If critical files are infected, a complete re-install of the operating system is the best and possibly only option.
 ===Steps to run a scan===