GTS tools for Helpline Employees - Revision history

Tami: /* Check disk usage */

2007-02-07T22:42:18Z

‎Check disk usage

2007-02-07T22:31:45Z

‎Check disk usage

2007-02-07T22:30:28Z

‎Check disk usage

2007-02-07T22:28:37Z

‎Check disk usage

2007-02-07T22:26:39Z

‎Account Maintenance

2007-02-07T22:06:49Z

‎Reset Password

2007-02-07T22:05:28Z

‎Reset Password

2007-02-07T22:04:47Z

‎Account Maintenance

2007-02-07T22:01:46Z

‎Reset Password

2007-02-07T21:56:29Z

‎Reset Password

@@ Line 11: / Line 11: @@
 :If a user has forgotten their password.  Anytime their password works on some systems, but not all.  Anytime they have a problem with their password.
 ===Check disk usage===
-[[Image:Quota_detail.jpg|right|200 px]]The Check Disk Usage tool is used to check the file usage for an individual user.  It will list the persons quota, file usage, inbox size and total use.  If they are over quota it will show in red how far over quota they are.  Next you will find the largest folder and mailboxes in their home directory and their sizes.  The page will also give hints as to how the user should deal with the larger files.
+[[Image:Quota_detail.jpg|right|200 px]]

@@ Line 11: / Line 11: @@
 :If a user has forgotten their password.  Anytime their password works on some systems, but not all.  Anytime they have a problem with their password.
 ===Check disk usage===
-[[Image:Quota_detail.jpg | Right | 200 px]]The Check Disk Usage tool is used to check the file usage for an individual user.  It will list the persons quota, file usage, inbox size and total use.  If they are over quota it will show in red how far over quota they are.  Next you will find the largest folder and mailboxes in their home directory and their sizes.  The page will also give hints as to how the user should deal with the larger files.
+[[Image:Quota_detail.jpg|right|200 px]]The Check Disk Usage tool is used to check the file usage for an individual user.  It will list the persons quota, file usage, inbox size and total use.  If they are over quota it will show in red how far over quota they are.  Next you will find the largest folder and mailboxes in their home directory and their sizes.  The page will also give hints as to how the user should deal with the larger files.

@@ Line 11: / Line 11: @@
 :If a user has forgotten their password.  Anytime their password works on some systems, but not all.  Anytime they have a problem with their password.
 ===Check disk usage===
-[[Image:Quota_detail.jpg | right]]The Check Disk Usage tool is used to check the file usage for an individual user.  It will list the persons quota, file usage, inbox size and total use.  If they are over quota it will show in red how far over quota they are.  Next you will find the largest folder and mailboxes in their home directory and their sizes.  The page will also give hints as to how the user should deal with the larger files.
+[[Image:Quota_detail.jpg | Right | 200 px]]The Check Disk Usage tool is used to check the file usage for an individual user.  It will list the persons quota, file usage, inbox size and total use.  If they are over quota it will show in red how far over quota they are.  Next you will find the largest folder and mailboxes in their home directory and their sizes.  The page will also give hints as to how the user should deal with the larger files.

@@ Line 11: / Line 11: @@
 :If a user has forgotten their password.  Anytime their password works on some systems, but not all.  Anytime they have a problem with their password.
 ===Check disk usage===
-The Check Disk Usage tool is used to check the file usage for an individual user.  It will list the persons quota, file usage, inbox size and total use.  If they are over quota it will show in red how far over quota they are.  Next you will find the largest folder and mailboxes in their home directory and their sizes.  The page will also give hints as to how the user should deal with the larger files.
+[[Image:Quota_detail.jpg | right]]The Check Disk Usage tool is used to check the file usage for an individual user.  It will list the persons quota, file usage, inbox size and total use.  If they are over quota it will show in red how far over quota they are.  Next you will find the largest folder and mailboxes in their home directory and their sizes.  The page will also give hints as to how the user should deal with the larger files.

← Older revision		Revision as of 22:26, 7 February 2007
Line 10:		Line 10:
	;Used When		;Used When
	:If a user has forgotten their password. Anytime their password works on some systems, but not all. Anytime they have a problem with their password.		:If a user has forgotten their password. Anytime their password works on some systems, but not all. Anytime they have a problem with their password.
		+	===Check disk usage===
		+	The Check Disk Usage tool is used to check the file usage for an individual user. It will list the persons quota, file usage, inbox size and total use. If they are over quota it will show in red how far over quota they are. Next you will find the largest folder and mailboxes in their home directory and their sizes. The page will also give hints as to how the user should deal with the larger files.

@@ Line 6: / Line 6: @@
 ;Verifying Identification
 :Before resetting a users password we must verify their identity.  Verification in person can be with a �鶹��Ƶ ID or drivers license.  Verification via email can be done by asking them to supply their �鶹��Ƶ ID number and two classes they are currently enrolled in (for graduates - two classes from their last semester).  Please refer phone requests for password changes to full time staff members.
-;Input
+;Procedure
 :Input the username for the account you wish to change the password for, click '''Submit'''. '''Verify''' the information is correct click '''Change Password'''.  '''Print''' the password letter and give it to the user.

@@ Line 4: / Line 4: @@
 The Reset Password tool allows you to reset the password for any user (email and home directory) account on the �鶹��Ƶ system.
-*Verifying Identification
+====Verifying Identification====
-Before resetting a users password we ask for identification.  Identification in person can be a �鶹��Ƶ ID or drivers liscense.  Verification via email can be done by asking them to supply their �鶹��Ƶ ID number and two classes they are currently enrolled in (for graduates - two classes from their last semester).
+Before resetting a users password we must verify their identity.  Verification in person can be with a �鶹��Ƶ ID or drivers license.  Verification via email can be done by asking them to supply their �鶹��Ƶ ID number and two classes they are currently enrolled in (for graduates - two classes from their last semester).  Please refer phone requests for password changes to full time staff members.

@@ Line 2: / Line 2: @@
 ==Account Maintenance==
 ===Reset Password===
-The Reset Password tool allows you to reset the password for any user (email and home directory) account on the �鶹��Ƶ system.  *ID
+The Reset Password tool allows you to reset the password for any user (email and home directory) account on the �鶹��Ƶ system.
 Before resetting a users password we ask for identification.  Identification in person can be a �鶹��Ƶ ID or drivers liscense.  Verification via email can be done by asking them to supply their �鶹��Ƶ ID number and two classes they are currently enrolled in (for graduates - two classes from their last semester).