Cold Call - Revision history

Tami: /* Response */

2017-03-09T17:33:03Z

‎Response

Tami: /* Response */

2017-03-09T17:32:38Z

‎Response

Tami: /* Response */

2017-03-09T17:32:13Z

‎Response

Tami: Created page with "==What== A Cold Call is an an unsolicited call from someone trying to sell a product. Meaning we didn’t ask them to call us - they are just calling to get contact informati..."

2017-03-09T17:31:24Z

Created page with "==What== A Cold Call is an an unsolicited call from someone trying to sell a product. Meaning we didn’t ask them to call us - they are just calling to get contact informati..."

New page

==What==
A Cold Call is an an unsolicited call from someone trying to sell a product. Meaning we didn’t ask them to call us - they are just calling to get contact information or to talk to someone.

==Who==
They may call asking for any number of people, either by name or title. They may also ask who is doing to the purchasing of a certain type of equipment. They may also ask to speak with people who no longer work here.

==Response==
There is directory information on all employees at �鶹��Ƶ that is considered public information. You can legally give callers names, email addresses and campus phone numbers for employees. However, we would suggest the following response -

*I am sorry, but <Bruce Aarsvold, or other name> is not in the office at this time. I would be happy to pass your contact information along to him/her when he/she returns. Can I have your name and phone number please?

*I am sorry, but I don’t have that information. Can I take you name and contact information, and I will pass it along to the appropriate person.

==Fusion==
Put a ticket in the database with the information and refer the ticket to the person the caller was trying to reach - or ask the Dutyperson who should have it.

@@ Line 8: / Line 8: @@
 There is directory information on all employees at �鶹��Ƶ that is considered public information.  You can legally give callers names, email addresses and campus phone numbers for employees.  However, we would suggest one of the following responses -
-''*I am sorry, but <Bruce Aarsvold, or other name> is not in the office at this time.  I would be happy to pass your contact information along to him/her when he/she returns.  Can I have your name and phone number please?
+*''I am sorry, but <Bruce Aarsvold, or other name> is not in the office at this time.  I would be happy to pass your contact information along to him/her when he/she returns.  Can I have your name and phone number please?''
-*I am sorry, but I don’t have that information.  Can I take you name and contact information, and I will pass it along to the appropriate person.''
+*''I am sorry, but I don’t have that information.  Can I take you name and contact information, and I will pass it along to the appropriate person.''
 ==Fusion==
 Put a ticket in the database with the information and refer the ticket to the person the caller was trying to reach - or ask the Dutyperson who should have it.

@@ Line 6: / Line 6: @@
 ==Response==
-There is directory information on all employees at �鶹��Ƶ that is considered public information.  You can legally give callers names, email addresses and campus phone numbers for employees.  However, we would suggest the following response -
+There is directory information on all employees at �鶹��Ƶ that is considered public information.  You can legally give callers names, email addresses and campus phone numbers for employees.  However, we would suggest one of the following responses -
 *I am sorry, but <Bruce Aarsvold, or other name> is not in the office at this time.  I would be happy to pass your contact information along to him/her when he/she returns.  Can I have your name and phone number please?