Technology Services Wiki - User contributions [en]

ScheduleSource

2018-05-14T15:12:29Z

Sclaesse:

'''ScheduleSource''' is a web-based [[Workforce Management System]] developed by ScheduleSource, Inc. It is used by the Technology Helpline and used to be used by Media Services. (Some features documented here may not be available or vary slightly depending on the department.) Media Services now uses a shift scheduler built into [[Restricted:Media Services VirtualOffice staff guide | VirtualOffice]].

==Logging in==

To log in, visit the following url: https://v2.schedulesource.com/teamwork/logon/default1.aspx

[[Image:schedulelogin.png|thumb|275px|ScheduleSource Login Menu]]

Fill out the information in the appropriate spots and click the "log on" button. Once you are logged in you will see your schedule for the next seven days.

*Account code: gustavus
*User Name: �鶹��Ƶ ID#
*Password: Please see a duty person for more information.

==Updating personal information and password==

*Choose Setup > My Settings > Information from the left menu.
*Then click "Change Password" in the main window. Change your password.
*Update your personal information as well (phone numbers, etc.)

[[Image:schedule_settings.jpg|375px]]

==Viewing and changing your availability==

ScheduleSource needs to have your updated availability to make sure generated work schedules do not conflict with your course times etc.

*Navigate to the change availability page.
*Click on "Availability" in the left menu.

[[Image:schedule_navtoavailability.jpg|375px]]

Enter your availability for each day using one of the following two options:

=== Entering availability manually ===
Simply enter the times that you are available for each day. Separate each section with a '''semi-colon'''. Click '''save''' when you are finished.

Example of one day's entry:
8:00am-12:00pm;3:00pm–5:30pm;8:00pm-;

What does the above mean?
*8:00am–12:00pm; (this means you are available from 8 am until noon)
*3:00pm-5:30pm; (this means you are available from 3 pm – 5:30 pm)
*8:00pm-; (this means you are available after 8 pm until 12 midnight)

Leaving the entire day blank that means you are available all day!

Clearing an entire days schedule can be done by clicking "all" next to the day you want to clear.

=== Graphically changing availability ===
Click on '''hrs''' next to a day (you will need to repeat this for all days of the week). A little window will pop up over the screen.
[[Image:schedule_availability.jpg|thumb|275px|Graphical availability management]]
If you want to mark yourself as available at certain times, click '''on''' and then click/drag the boxes to change their color to green. Any green box means you are available at that time. Each box represents a 15 minute period. Click '''off''' and do the same process to remove the green boxes and mark yourself as unavailable. Click '''clear''' to start over or '''apply''' when you are finished. Remember to click '''save'''!

== Claiming shifts ==
Shifts that have not been automatically filled or were posted by other employees (on the SwapBoard) can be claimed if you are willing to work them.

[[Image:schedule_claim.jpg|thumb|275px|Steps to find and claim a shift]]
#Click on '''Schedule''' in the left menu to expand it, then choose '''SwapBoard'''.
#Look at the top of the window that loads; it should have a calendar. You can switch months using the arrow buttons and menus if necessary. Any day that has available shifts will have a number listed next to it. Click on that day to view the shifts.
#In the lower part of the window, you will now see a list of available shifts. To try to claim one, click the word '''check''' that appears next to the shift.
#The '''Check Shift''' window will appear. If you can claim the shift, you will be able to click '''Claim Shift Now'''. If you'd rather not claim the shift, simply click the red X in the top right corner and your schedule will not be altered.

== Posting shifts to the SwapBoard ==
If you are unable to work a shift, you can post shifts on the SwapBoard.

#Click on '''Schedule''' in the left menu to expand it, then choose either '''month''' or '''list''' depending on which view you prefer.
#Find the shift you want to offer to someone else, then click '''Swap'''... and click '''Place on SwapBoard''' in the popup message that appears.

Senior CA

2018-03-02T15:19:13Z

Sclaesse:

The title '''Senior CA''' (Senior Consulting Assistant) is given to a Helpline student employee that is considered a Helpline student leader. This is the highest rank that a student can obtain while working for the Technology Helpline.

Senior CAs have superior technical, leadership and communication skills. Senior CAs have at least one year of Helpline work experience. Senior CAs do not have to be seniors (academic standing). They can be students of any year.

The Technology Helpline usually has between 4 and 8 Senior CAs. They meet on a weekly basis with the full time User Services staff to discuss day to day operations at the Technology Helpline and help make technology at �鶹��Ƶ the best it can be.

The current Senior CAs are:

*Cody Horman - ([mailto://chorman@gustavus.edu chorman])
*Ali O'Brien - ([mailto://aobrien2@gustavus.edu aobrien2])
*Jane Skodje - ([mailto://jskodje@gustavus.edu jskodje])
*Caitlyn Riese - ([mailto://criese@gustavus.edu criese])
*Liam Hansmeyer-Schons - ([mailto://lhansmey@gustavus.edu lhansmey])
*Nicholas Benson - ([mailto://nbenson@gustavus.edu nbenson])
*Sarah Claessens - ([mailto://sclaesse@gustavus.edu sclaesse])
*Shelby Ogle - ([mailto://sogle@gustavus.edu sogle])

==FAQ==
===Do I need to be a Senior at �鶹��Ƶ to be a Senior CA?===
No.

===How much extra time will this position take?===
1-2 hours extra, paid, per week. Senior CAs usually meet for an hour every week with full time User Services staff.

===I have just started working for the Helpline, can I apply?===
We usually recommend working at the Helpline for a full year before applying to be a Senior CA. If you have worked for us during the summer, we would encourage you to apply.

===What responsibilities can I expect?===
*Responsible for additional management and supervision of day time and evening shifts.
*Attendance at all Senior CA meetings, held once every week (schedule TBD).
*Responsible for assigning tickets and helping manage incoming cases during day time and evening shifts.
*Developing meeting agenda, training content, and execution of the (Bi)weekly meetings for Helpline employees.
*Planning and execution of annual CA hiring.
*Continued efforts on keeping the GTS web site up to date (maintaining wiki articles).
*Being a part of the leadership team during Up and Running Training, running how-to sessions, and planning content.

User:Sclaesse

2016-01-21T15:03:48Z

Sclaesse:

==Sarah Claessens==
===''Art and Chemistry Major''===
====2019====

*Born New Hampshire, Raised Wisconsin
*Half Canadian - Maple Syrup is a big deal
*GAC Swim and Dive
*Coffee is forever

https://s-media-cache-ak0.pinimg.com/originals/74/51/17/745117c8c5b186d717f62c85dad454f2.gif

[[File:lionsarah.jpg|200px|thumbnail|left]]

File:Lionsarah.jpg

2016-01-21T15:01:48Z

Sclaesse:

User:Sclaesse

2016-01-21T15:01:18Z

Sclaesse: Created page with "==Sarah Claessens== ===''Art and Chemistry Major''=== ====2019==== *Born New Hampshire, Raised Wisconsin *Half Canadian - Maple Syrup is a big deal *GAC Swim and Dive *Coffee..."