Technology Services Wiki - User contributions [en]

Complex

2008-07-14T16:40:26Z

Aryan: New page: Complex is the unofficial term Gusties use when referring to the residence structure that is comprised of North Hall, Gibbs Hall, and Sorensen Hall. It typically houses sec...

[[Complex]] is the unofficial term Gusties use when referring to the residence structure that is comprised of [[North Hall]], [[Gibbs Hall]], and [[Sorensen Hall]]. It typically houses second-year students and is located on the North side of campus overlooking the valley.

Gigabyte

2008-07-02T14:23:55Z

Aryan: New page: A '''gigabyte''' or '''GB''' is a unit of information or computer storage equal to approximately one billion bytes or 1000 megabytes. Gigabyte is commonly abbreviated as GB. Gb is...

A '''gigabyte''' or '''GB''' is a unit of information or computer storage equal to approximately one billion [[bytes]] or 1000 [[megabytes]].

Gigabyte is commonly abbreviated as GB. Gb is used for [[gigabits]].

== External link ==
* [http://en.wikipedia.org/wiki/Gigabyte Wikipedia article]

[[Category:Units of information]]

Home directory

2008-07-02T14:17:20Z

Aryan:

A '''home directory''' (often referred to as a '''Z-drive''', since "Z" is the default network drive letter on [[Windows]]) is a networked personal storage space for all students, faculty, staff, and administrators. This space can be used to save papers, syllabi, pictures, [[e-mail]], and other documents. Home directories are also used to store user's [[personal homepages]].

As of the 2008-2009 school year, students have '''1''' [[Gigabyte|GB]] worth of storage space for files. Students have '''250''' [[megabytes|MB]] worth of storage space for their [[e-mail]]. If more space is needed, students can request additional storage space.

=On-Campus access=

===Windows 2000/XP===

# From the Start Menu select My Computer.
# From the Tools Menu select Map Network Drive
# Input the following information
## '''Drive:''' Z
## '''Folder:''' \\home.gac.edu\''username''
## Check '''"Reconnect at logon"'''
## Click on '''"Connect using a different user name"'''
## When prompted, input your �鶹��Ƶ username and password
# Click the '''Finish''' button

Your Z drive will now be mounted and should automatically mount each time you log in. You can access your Z drive by selecting My Computer from the Start Menu and double clicking the correct volume.

===Windows Vista===

# From the Start Menu, select My Computer.
# From the toolbar, select Map Network Drive
# Input the following information
## '''Drive:''' Z
## '''Folder:''' \\home.gac.edu\''username''
## Check '''"Reconnect at logon"'''
## Click on '''"Connect using a different user name"'''
## When prompted, input your �鶹��Ƶ username and password
# Click the '''Finish''' button

Your Z drive will now be mounted and should automatically mount each time you log in. You can access your Z drive by selecting My Computer from the Start Menu and double clicking the correct volume.

====If you have problems connecting, do the following:====
# Press the Windows key (between Ctrl and Alt keys) and then the "R" key. A run dialog box will appear.
# Type "secpol.msc" (sans quotes) and press Enter
## Expand Local Policies
## Click on Security Options
## Double-click on "Network Security: LAN Manager authentication level"
### Change setting from "Send NTLMv2 response only" to "Send LM & NTLM - use NTLMv2 session security if negotiated". Click OK

You may need to reboot for this setting to take affect.

===Mac OS X===

# From the Finder, select '''Connect to Server''' from the '''Go''' menu
# Type '''home.gac.edu''' in the text box along the bottom. Click the '''Connect''' button.
# When prompted, enter your username and password
# Choose '''My Home Directory''' from the list that appears

Your home directory will now be mounted. For easy access in the future, drag your home directory icon to the right side of your dock.

=Off-campus access=
You are able to access your files stored in your MyData folder from anywhere, granted that you have an Internet connection.

===Via Webmail===
To access your [[Home Directory]] via [[Webmail]] perform the following tasks:
# Log on to the �鶹��Ƶ [[Webmail]] service. [https://webmail.gac.edu]
# On the left side of the Webmail interface, click on "My Account."
# Click on "File Manager."

You then will be able to browse your Home Directory and MyData files. You can download these files by clicking the little picture of a disk with a red arrow pointing down.

===Via FTP===
All [[FTP]] programs are different, but they all require the same information. To connect to the �鶹��Ƶ FTP server, you'll need to supply the following information to your favorite FTP program.

*'''Server:''' ftp.gac.edu
*'''Username:''' your [[�鶹��Ƶ username]] (the part of your [[e-mail address]] before @gustavus.edu)
*'''Password:''' your [[�鶹��Ƶ password]]
*'''Path:''' you can leave this blank; the FTP server will put you in your home directory. If you're trying to make a website and want to connect directly to your www-docs folder, supply "www-docs/" (sans quotes) for the path.

==See also==
* [[Personal homepage]]
* [[Quota]]

{{Tech help}}

[[Category:Home directory]]

Technology Helpline

2008-07-01T16:44:18Z

Aryan:

The Technology Helpline is the helpdesk that supports the entire �鶹��Ƶ [[campus community]] with its computer needs. The Helpline is composed of 42 [[work-study]] students and 4 full-time college employees.

==Contact information==
* [[E-mail]]: [mailto:helpline@gustavus.edu helpline@gustavus.edu]
* Telephone: x6111 (507-933-6111)
* [[Website]]: [http://www.gustavus.edu/gts/ /gts/]

==Hours==
===Regular hours===
* Monday-Thursday: 8 a.m. – 10 p.m.
* Friday: 8 a.m. – 4:45 p.m.
* Saturday: 12 p.m. – 5 p.m.
* Sunday: 3 p.m. – 10 p.m.

===January Term (IEX) hours===
* Monday-Thursday: 9 a.m. – 7:00 p.m.
* Friday: 9 a.m. – 4:00 p.m.
* Saturday: Closed. However, you can still leave [[voice mail]] or [[e-mail]]
* Sunday: Closed. However, you can still leave [[voice mail]] or [[e-mail]]

===Touring break===
* Monday - Friday: 9 a.m. – 4:00 p.m.
* Saturday: Closed. However, you can still leave [[voice mail]] or [[e-mail]]
* Sunday: Closed. However, you can still leave [[voice mail]] or [[e-mail]]

===Summer hours===
* Monday-Friday: 8 a.m. – 4:45 p.m.
* Saturday: Closed. However, you can still leave [[voice mail]] or [[e-mail]]
* Sunday: Closed. However, you can still leave [[voice mail]] or [[e-mail]]

==Services provided==

*Connecting your computer to the �鶹��Ƶ [[network]].
*Phone support for faculty, staff, students, emeriti professors, and alumni.
*Desktop and network support for all faculty/staff office machines.
*Desktop and network support for all lab computers.
*Support for [[virus removal]], spyware issues, and connectivity problems.
*Provide in-person connectivity and virus support during Helpline hours.
*Support for college-owned printers, as well as replacing [[toner]] and paper in certain [[computer labs]].
*[[Ethernet jack]] repair across campus.
*[[Quota]] support.
*Support in the [[residence hall]] only during [[First Year Student Orientation]] and fall move-in to help first-year students connect to the �鶹��Ƶ [[network]].

==Services not provided==
*Hardware related problems for personally owned computers. We recommend that you contact your original computer vendor or the [[Freelance list]] by e-mailing [mailto:freelance@gustavus.edu freelance@gustavus.edu].
*Non-connectivity problems for personally owned computers of faculty and staff.
*Re-installations of an [[operating system]] for personal computers.
*Backing data up for personal computers

[[Category:User Services]]

Work-study

2008-07-01T16:40:39Z

Aryan: New page: Work-study is an informal expression that refers to student employment. To learn more about student employment at �鶹��Ƶ, go to the �鶹��Ƶ Financial Assistance website: http://gustavus...

Work-study is an informal expression that refers to student employment. To learn more about student employment at �鶹��Ƶ, go to the �鶹��Ƶ Financial Assistance website: http://gustavus.edu/financialassistance/jobs.

Technology Helpline

2008-07-01T16:38:45Z

Aryan:

The Technology Helpline is the helpdesk that supports the entire [[�鶹��Ƶ]] [[campus community]] with its computer needs. The Helpline is composed of 42 [[work-study]] students and 4 full-time college employees.

==Contact information==
* [[E-mail]]: [mailto:helpline@gustavus.edu helpline@gustavus.edu]
* Telephone: x6111 (507-933-6111)
* [[Website]]: [http://www.gustavus.edu/gts/ /gts/]

==Hours==
===Regular hours===
* Monday-Thursday: 8 a.m. – 10 p.m.
* Friday: 8 a.m. – 4:45 p.m.
* Saturday: 12 p.m. – 5 p.m.
* Sunday: 3 p.m. – 10 p.m.

===January Term (IEX) hours===
* Monday-Thursday: 9 a.m. – 7:00 p.m.
* Friday: 9 a.m. – 4:00 p.m.
* Saturday: Closed. However, you can still leave [[voice mail]] or [[e-mail]]
* Sunday: Closed. However, you can still leave [[voice mail]] or [[e-mail]]

===Touring break===
* Monday - Friday: 9 a.m. – 4:00 p.m.
* Saturday: Closed. However, you can still leave [[voice mail]] or [[e-mail]]
* Sunday: Closed. However, you can still leave [[voice mail]] or [[e-mail]]

===Summer hours===
* Monday-Friday: 8 a.m. – 4:45 p.m.
* Saturday: Closed. However, you can still leave [[voice mail]] or [[e-mail]]
* Sunday: Closed. However, you can still leave [[voice mail]] or [[e-mail]]

==Services provided==

*Connecting your computer to the [[�鶹��Ƶ]] [[network]].
*Phone support for faculty, staff, students, emeriti professors, and alumni.
*Desktop and network support for all faculty/staff office machines.
*Desktop and network support for all lab computers.
*Support for [[virus removal]], spyware issues, and connectivity problems.
*Provide in-person connectivity and virus support during Helpline hours.
*Support for college-owned printers, as well as replacing [[toner]] and paper in certain [[computer labs]].
*[[Ethernet jack]] repair across campus.
*[[Quota]] support.
*Support in the [[residence hall]] only during [[first-year orientation]] and [[fall move-in]] to help first-year students connect to the [[�鶹��Ƶ]] [[network]].

==Services not provided==
*Hardware related problems for personally owned computers. We recommend that you contact your original computer vendor or the [[Freelance list]] by e-mailing [mailto:freelance@gustavus.edu freelance@gustavus.edu].
*Non-connectivity problems for personally owned computers of faculty and staff.
*Re-installations of an [[operating system]] for personal computers.
*Backing data up for personal computers

[[Category:User Services]]

Support Suite

2008-07-01T16:31:10Z

Aryan: New page: * Support Suite is the program that the Technology Helpline uses to track and resolve technology-related problems on campus. * Helpline employees can login and access Support Suite b...

* Support Suite is the program that the [[Technology Helpline]] uses to track and resolve technology-related problems on campus.
* Helpline employees can login and access Support Suite by going to https://support.gac.edu/support/staff.
* Campus community members can use Support Suite to contact the [[Technology Helpline]] with problems by going to https://support.gac.edu/support and submitting a ticket.

Forgotten password

2008-07-01T16:23:58Z

Aryan: New page: If you have forgotten your �鶹��Ƶ e-mail password, you will need to contact the Technology Helpline by calling x6111 or emailing helpline@gustavus.edu.

If you have forgotten your �鶹��Ƶ [[e-mail password]], you will need to contact the [[Technology Helpline]] by calling x6111 or emailing helpline@gustavus.edu.

Ethernet

2008-07-01T16:11:17Z

Aryan:

'''Ethernet''' is a large and diverse family of frame-based computer networking technologies for [http://en.wikipedia.org/wiki/Local_area_network local area networks (LANs)] (see Wikipedia).

==See also==
* [[Ethernet cord]]
* [[Ethernet port]]

{{stub}}
[[Category:Internet]]
[[Category:Networking]]

Ethernet

2008-07-01T16:10:47Z

Aryan:

'''Ethernet''' is a large and diverse family of frame-based computer networking technologies for [http://en.wikipedia.org/wiki/Local_area_network local area networks (LANs)] (see also Wikipedia).

==See also==
* [[Ethernet cord]]
* [[Ethernet port]]

{{stub}}
[[Category:Internet]]
[[Category:Networking]]

Ethernet

2008-07-01T16:09:34Z

Aryan:

'''Ethernet''' is a large and diverse family of frame-based computer networking technologies for [http://en.wikipedia.org/wiki/Local_area_network local area networks (LANs)] (Wikipedia).

==See also==
* [[Ethernet cord]]
* [[Ethernet port]]

{{stub}}
[[Category:Internet]]
[[Category:Networking]]

Ethernet

2008-07-01T15:58:42Z

Aryan:

'''Ethernet''' is a large and diverse family of frame-based computer networking technologies for [http://en.wikipedia.org/wiki/Local_area_network local area networks (LANs)].

==See also==
* [[Ethernet cord]]
* [[Ethernet port]]

{{stub}}
[[Category:Internet]]
[[Category:Networking]]

Gibbs Hall

2008-07-01T15:54:39Z

Aryan:

[[Image:gibbs.jpg|thumb|Gibbs Hall]]
'''Gibbs Hall''' is a [[residence hall]] located on the North side of campus. It is one of the three [[residence halls]] known as Complex.

Non-technological information about the hall can be found at [http://gustavus.edu/reslife/residences/ Residential Life's Gibbs Hall Page].

==Computer lab==
Gibbs has one [[computer lab]] which is located in the basement.

===Equipment===
This lab contains ten [[Windows]]-based computers, one [[Macintosh]]-based computer, and one [[HP Laserjet 4250]] printer.

This residence hall is a part of the Residence Hall Wireless Pilot Project. Please visit [http://wireless.gustavus.edu wireless.gustavus.edu] to learn more about wireless at �鶹��Ƶ.

{{stub-building}}

[[Category:Residence halls]]

Gibbs Hall

2008-07-01T15:54:26Z

Aryan:

[[Image:gibbs.jpg|thumb|Gibbs Hall]]
'''Gibbs Hall''' is a [[residence hall]] located on the North side of campus. It is one of the three [[residence halls]] known as [[Complex]].

Non-technological information about the hall can be found at [http://gustavus.edu/reslife/residences/ Residential Life's Gibbs Hall Page].

==Computer lab==
Gibbs has one [[computer lab]] which is located in the basement.

===Equipment===
This lab contains ten [[Windows]]-based computers, one [[Macintosh]]-based computer, and one [[HP Laserjet 4250]] printer.

This residence hall is a part of the Residence Hall Wireless Pilot Project. Please visit [http://wireless.gustavus.edu wireless.gustavus.edu] to learn more about wireless at �鶹��Ƶ.

{{stub-building}}

[[Category:Residence halls]]

Confer Hall

2008-06-30T16:51:10Z

Aryan:

[[Image:Confer-Vickner.jpg|thumb|Confer-Vickner Hall]]
'''Confer Hall''' was added to the [[Vickner Hall|Vickner]] building and dedicated on October 27, 1991 in memory of Ogden P. Confer, Chairman of Hubbard Milling Company and Chairman of the [[Board of Trustees]] for �鶹��Ƶ.

The entire [[Confer-Vickner]] building houses faculty offices for three departments ([[English Department|English]]; [[Department of Modern Languages, Literatures, and Cultures|Modern Languages, Literatures, and Cultures]]; and [[Department of Scandinavian Studies|Scandinavian Studies]]), classrooms, [[Writing Center]], [[Edwin J. Vickner Phi Beta Kappa Room]] and a [[Digital Arts Lab|digital art computer lab]].

==See also==
*[[Confer-Vickner]]
*[[Vickner Hall]]

==External links==
*[http://www.gustavus.edu/academics/english/Conferhistory.cfm The History of Confer-Vickner]

{{stub-building}}
[[Category:Buildings]]

Account Password Policy

2008-06-30T16:41:18Z

Aryan: /* External links */

A '''password''' is required to check �鶹��Ƶ [[e-mail]] and to access many parts of the �鶹��Ƶ [[Website]].

When picking a password, pick one that is difficult to guess (i.e. don't use your nickname). Remember, your password protects both your privacy and identity.

==Your password must==

* be at least 8 characters in length
* contain both letters and non-letters

==Your password cannot contain==

* a dictionary word which is longer than 3 letters.
* a dictionary word which is longer than 3 letters backwards.
* a run of letters longer than 3 letters. (eg. abcd)
* a run of numbers longer than 3 letters. (eg. 1234)
* a run of characters on the keyboard longer than 3 letters. (eg. qwerty)
* the characters ' " or \

==External links==
* [http://www.cio.wisc.edu/security/ Creating strong passwords]
* [https://gts.gac.edu/gts/tools/user/password.php Change your password]

[[Category:Policies]]
[[Category:Security]]

College View Apartments

2008-06-30T16:35:20Z

Aryan: /* Equipment */

'''College View Apartments''' is a [[residence hall]] located on the North side of the �鶹��Ƶ campus.

Non-technological information about the hall can be found at [http://gustavus.edu/reslife/residences/ Residential Life's College View Apartments Page].

==Computer lab==
College View has one [[computer lab]] which is located on the second floor.

===Equipment===
This lab contains five [[Windows]]-based computers, one [[Macintosh]]-based computer, and one [[HP Laserjet 4250]] printer.

This residence hall is a part of the Residence Hall Wireless Pilot Project. Please visit [http://wireless.gustavus.edu wireless.gustavus.edu] to learn more about wireless on the �鶹��Ƶ campus.

{{stub-building}}

[[Category:Residence halls]]

Carlson International Center

2008-06-30T16:34:38Z

Aryan:

'''Carlson International Center''' is a [[residence hall]] located on the south-west side of campus.

Non-technological information about the hall can be found at [http://gustavus.edu/reslife/residences/ Residential Life's Carlson International Center Page].

==Computer lab==
Carlson International Center has one computer lab which is located on the main floor near the north door, next to the laundry facilities.

===Equipment===
This lab contains three [[Windows]]-based computers, one [[Macintosh]]-based computer, and one [[HP Laserjet 4350]] printer.

This residence hall is a part of the Residence Hall Wireless Pilot Project. Please visit [http://wireless.gustavus.edu wireless.gustavus.edu] to learn more about wireless on the �鶹��Ƶ campus.

{{stub-building}}

[[Category:Residence halls]]

College View Apartments

2008-06-30T16:34:06Z

Aryan:

Carlson International Center

2008-06-30T16:31:46Z

Aryan: /* Equipment */

'''Carlson International Center''' is a [[residence hall]] located on the south-west side of campus.

Non-technological information about the hall can be found at [http://www.gustavus.edu/reslife Residential Life's Carlson International Center Page].

==Computer lab==
Carlson International Center has one computer lab which is located on the main floor near the north door, next to the laundry facilities.

===Equipment===
This lab contains three [[Windows]]-based computers, one [[Macintosh]]-based computer, and one [[HP Laserjet 4350]] printer.

This residence hall is a part of the Residence Hall Wireless Pilot Project. Please visit [http://wireless.gustavus.edu wireless.gustavus.edu] to learn more about wireless on the �鶹��Ƶ campus.

{{stub-building}}

[[Category:Residence halls]]

Carlson International Center

2008-06-30T16:28:02Z

Aryan: /* Equipment */

'''Carlson International Center''' is a [[residence hall]] located on the south-west side of campus.

Non-technological information about the hall can be found at [http://www.gustavus.edu/reslife Residential Life's Carlson International Center Page].

==Computer lab==
Carlson International Center has one computer lab which is located on the main floor near the north door, next to the laundry facilities.

===Equipment===
This lab contains three [[Windows]]-based computers, one [[Macintosh]]-based computer, and one [[HP Laserjet 4350]] printer.

This residence hall is a part of the [[Residence Hall Wireless Pilot Project]]. Please visit [http://wireless.gustavus.edu wireless.gustavus.edu] to learn more.

{{stub-building}}

[[Category:Residence halls]]
[[Category:Residence Hall Wireless Pilot Project]]

Carlson International Center

2008-06-30T16:26:05Z

Aryan:

'''Carlson International Center''' is a [[residence hall]] located on the south-west side of campus.

Non-technological information about the hall can be found at [http://www.gustavus.edu/reslife Residential Life's Carlson International Center Page].

==Computer lab==
Carlson International Center has one computer lab which is located on the main floor near the north door, next to the laundry facilities.

===Equipment===
This lab contains three [[Windows]]-based computers, one [[Macintosh]]-based computer, and one [[HP Laserjet 4250]] printer.

This residence hall is a part of the [[Residence Hall Wireless Pilot Project]]. Please visit [http://wireless.gustavus.edu wireless.gustavus.edu] to learn more.

{{stub-building}}

[[Category:Residence halls]]
[[Category:Residence Hall Wireless Pilot Project]]

GTS golf cart

2008-06-25T14:19:09Z

Aryan: /* Using */

[[GTS|Technology Services]] owns an electric '''golf cart''' that is used for equipment transportation.

== Using ==
Following are instructions for the appropriate use of the GTS cart. Please note that the cart is provided for equipment transportation purposes only. Personal use is not allowed.

# Obtain the key from slot 16 in the [[electronic grey box]].
# Make sure that the cart is unlocked and unplugged before inserting key, turning on, putting the cart in the appropriate gear (F,N,R) and driving off.
# Return the key to the electronic grey box so the next person can use it.
# On Fridays, please plug the cart in for the weekend to charge the battery.
# If you are the dutyperson, make sure the cart is unlocked at the beginning of the day and locked up at the end of the day.

Please be wary of other co-workers' cart needs. There are also pull carts available if the electric cart is in use.

GTS golf cart

2008-06-25T14:14:41Z

Aryan: /* Using */

[[GTS|Technology Services]] owns an electric '''golf cart''' that is used for equipment transportation.

== Using ==
Following are instructions for the appropriate use of the GTS cart. Please note that the cart is provided for equipment transportation purposes only. Personal use is not allowed.

# Obtain the key from the [[electronic grey box]].
# Make sure that the cart is unlocked and unplugged before inserting key, turning on, putting the cart in the appropriate gear (F,N,R) and driving off.
# Return the key to the electronic grey box so the next person can use it.
# On Fridays, please plug the cart in for the weekend to charge the battery.
# If you are the dutyperson, make sure the cart is unlocked at the beginning of the day and locked at the end of the day.

Please be wary of other co-workers' cart needs. There are also pull carts available if the electric cart is in use.