/gts/api.php?action=feedcontributions&feedformat=atom&user=Aobrien2 Technology Services Wiki - User contributions [en] 2025-04-30T20:57:54Z User contributions MediaWiki 1.31.1 /gts/w/index.php?title=Employee_-_New_-_Mac&diff=35373 Employee - New - Mac 2018-06-12T15:17:59Z <p>Aobrien2: /* Step Two: Create the User */</p> <hr /> <div>===New Faculty or Staff Cascade===<br /> {{ImagingQuickLinks}}<br /> ====Cascade Checklist====<br /> Checklist created to help with the cascade process. <br /> *[[media:Macintosh Cascade Checklist 2017.pdf | Checklist for Macintosh Cascade]]<br /> <br /> ====Step One: Register the Mac====<br /> Before you unbox the Mac, register the Mac in GReg and update Filemaker.<br /> <br /> ====Step Two: Create the User====<br /> Plug in network and power. Power on the Mac and follow the on screen prompts. When creating the user enter their name and use their Âé¶¹ÊÓÆµ username for the ‘Account name:’ field. Use ‘changeme’ as the password.<br /> <br /> ====Step Three: Updates====<br /> Once you’ve completed the Setup Assistant the Mac desktop will appear. Shortly thereafter Managed Software Center will open and begin downloading updates. When updates have finished downloading click the install button in Managed Software Center.<br /> <br /> Note: Enterprise Connect will open during while Managed Software Center is running. You can close out of it.<br /> <br /> ====Step Four: Universal Cascade Letter====<br /> Customize (replace the items in bold italic that are placeholders) and print a [[Mac New Employee Letter]] for each user user.<br /> <br /> ====Troubleshooting====</div> Aobrien2 /gts/w/index.php?title=Workstation_-_Mac&diff=35176 Workstation - Mac 2018-04-16T19:55:36Z <p>Aobrien2: /* Step Three: Image New Mac */</p> <hr /> <div>===Existing Workstation Cascade===<br /> {{ImagingQuickLinks}}<br /> ====Cascade Checklist====<br /> Checklist created to help with the cascade process. <br /> *[[media:Macintosh Cascade Checklist 2017.pdf | Checklist for Macintosh Cascade]]<br /> <br /> ====Step One: Backup Users Data====<br /> #Label machine with blue label.<br /> #Plug the user's old computer into the '''network''' (magic port).<br /> #Boot the computer while holding the '''N''' Key. This will boot the computer off the network If using the '''N''' does not work use keys '''Option + N'''.<br /> #The '''DeployStudio''' screen will load.<br /> #Enter your Âé¶¹ÊÓÆµ username and password and click '''login'''.<br /> #Select the '''Create Backup''' option from the menu.<br /> #Press the '''play''' button.<br /> #Select the drive to be backed up in the upper left corner (i.e. ''Macintosh HD'').<br /> #Give the backup image a name as follows ''username_MMDDYY''. The backup will appear in ispace.gac.edu the following day after you start the backup. Since this is a workstation, you can substitute the computer name for the username.<br /> #Click the '''play''' button again to start the process. This can take a substantial amount of time depending on the amount of data.<br /> #Machine will reboot when finished.<br /> <br /> ====Step Two: Verify DeployStudio Backup====<br /> #Backups will not show up in Apple_Backups until the day after the backup was started.<br /> #From another Mac connect to ispace to verify the backup.<br /> ##From the Finder Go Menu, Select '''Connect to Server''', Connect to '''afp://ispace.gac.edu''' with your Âé¶¹ÊÓÆµ username and password.<br /> ##Open Apple_Backups and locate your newly created disk image and double click it to mount it on the desktop. If the image mounts, open the backup to verify that your data is there. If you can see data inside of it, the backup has completed successfully. Unmount your backup by clicking the eject icon.<br /> <br /> ====Step Three: Image New Mac====<br /> #Plug the computer into the Network.<br /> #Make sure there are no old registrations in gReg.<br /> #Make sure your machine is in gReg and named properly.<br /> #Email the serial number and hostname of Mac to Dan Z. so the Mac can be added to the Workstation group. <br /> #Boot the computer while holding the '''N''' key. This will boot the computer off the network If using the '''N''' key does not work use keys '''Option + N'''.<br /> #The '''DeployStudio''' screen will load.<br /> #Enter your Âé¶¹ÊÓÆµ username and password and click login.<br /> #Select the desired computer image from the list of images (i.e. ''ElCapitanMunki2_Emp'').<br /> #Press the play button.<br /> #On the right hand side, in the drop down menu choose Macintosh HD<br /> #Press the play button. <br /> #Machine will reboot when finished.<br /> <br /> ====Step Four: Setup User Account====<br /> #Login with the username: '''admin''' and the '''2016-2017 image''' password.<br /> #Run '''Managed Software Center''' and apply all updates. Keep running until no additional updates show.<br /> #Reboot.<br /> #Login with the username: '''admin''' and the '''2016-2017 image''' password.<br /> #Use the Users &amp; Groups System Preference pane to create local users.<br /> #Create a temporary password and inform the supervisor of the password so that they can change it.<br /> <br /> ====Step Five: Transfer Data====<br /> #Data transfer is not always necessary on a student workstation.<br /> #Ask supervisor of student workstation if data needs to be moved.<br /> #Manually transfer data from the old users home folders. Typical data to transfer includes desktop, documents, downloads, pictures, videos, music, and browser profiles/bookmarks.<br /> <br /> ====Step Six: Check User Account====<br /> #Login using the users username and the temporary password.<br /> #Open Managed Software Center.<br /> #Install any printers the user may need.<br /> #Check for any additional updates and install them using Managed Software Center.<br /> <br /> ====Step Seven: Universal Cascade Letter====<br /> Customize (replace the items in bold italic that are placeholders) and print a [[Universal Cascade Letter]] for each user user.<br /> <br /> ====Troubleshooting====<br /> '''Q: The Mac is stuck on the Âé¶¹ÊÓÆµ background and I can't move the mouse - what should I do?'''<br /> <br /> A: Sometimes the Macs get stuck on the DeployStudio image screen. Power off the Mac by pressing and holding the power button and then turn it back on. The image process should resume.<br /> <br /> '''Q: The Mac is asking me to choose my language and create a user - what should I do?'''<br /> <br /> A: The Mac didn't image properly. Re-image this machine.<br /> <br /> '''Q: GACAssistant3 says this Mac's gReg name is hpotter/0m/nothing - what should I do?<br /> <br /> A: Double check the registration in gReg for this machine. Delete any registrations that have invalid names and re-image this Mac.<br /> <br /> '''Q: I get an error when I try to create an user account - what should I do?'''<br /> <br /> A: Double check that you are entering the correct Âé¶¹ÊÓÆµ username. An invalid username will not work.<br /> <br /> '''Q: The printer I want to install isn't listed in Managed Software Center - what should I do?'''<br /> <br /> A: Managed Software Center only has printers that are on the &quot;new&quot; printing system. You may need to refer to the printer fleet list and install it using its hostname or IP address.<br /> <br /> '''Q: After syncing the users password the user still cannot login with their Âé¶¹ÊÓÆµ username and password. The temporary domain password still works. What should I do?'''<br /> <br /> A: This Mac isn't bound to Active Directory, the software that lets users log in with their Âé¶¹ÊÓÆµ account. Connect to Macsoft, open the Tools folder, and run the ADFix.app tool. Reboot the Mac and try logging in again.</div> Aobrien2 /gts/w/index.php?title=Hardware_database&diff=34952 Hardware database 2017-11-21T17:51:13Z <p>Aobrien2: /* How to access through installed program */</p> <hr /> <div>The '''hardware database''' is a database that Âé¶¹ÊÓÆµ uses to keep track of its [[hardware]] inventory, it is also known as FileMaker Pro. <br /> <br /> ==Using FileMaker Website==<br /> # Go to http://filemaker.gac.edu<br /> # Log in with Âé¶¹ÊÓÆµ credentials<br /> # Choose &quot;GAC_HardwareBase&quot;<br /> This will bring you to the main page. Do not edit anything on this page unless it is for sure the inventory item you want to edit. <br /> <br /> <br /> <br /> <br /> <br /> <br /> ===Searching===<br /> <br /> [[File:Filemaker.png|thumb|Where to enter into Search Mode.<br /> Also, see &quot;Inventory sheet&quot; on left for printing]]<br /> <br /> [[File:Filemakersearch.jpg|thumb|Choose &quot;Enter Find Mode&quot;]]<br /> <br /> # Choose the magnifying glass near the top right of the page.<br /> # Type in known information into the now blank sheet (i.e. GAC tag, serial number, etc)<br /> # Choose the blue &quot;Perform Find&quot; button, also in the upper right hand corner<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> ===Printing===<br /> # Choose &quot;Inventory Sheet&quot; for an inventory sheet or &quot;Inventory Tag&quot; for a tag. Both of these options are located in the far right column. <br /> # In the web version, you are not able to print an Inventory Sheet or an Inventory Tag, so you must choose File &gt; Print to print the whole web page.<br /> <br /> <br /> <br /> <br /> <br /> <br /> ==How to access through installed program==<br /> <br /> 1. Open Filemaker Pro<br /> Choose &quot;open an existing file&quot; and click ok<br /> <br /> [[image:FILEMAKER1.jpg|500]]<br /> <br /> 2. Choose &quot;Open Remote&quot;<br /> <br /> [[image:FILEMAKER2.jpg|500px]]<br /> <br /> 3. Choose filemaker.gac.edu and type in user information when prompted to do so. 'Make sure you type in Helpline for the user name and the correct password'<br /> <br /> [[image:FILEMAKER3.jpg|500px]]<br /> <br /> 4. Choose the database you want to open: Hardware Database GAC-2004. <br /> <br /> 5. Click open and enter in Helpline as the user name and the correct password.<br /> <br /> 6. You now can search by GAC-TAG and or Serial Number!</div> Aobrien2 /gts/w/index.php?title=Hardware_database&diff=34951 Hardware database 2017-11-21T17:50:30Z <p>Aobrien2: /* How to access through installed program */</p> <hr /> <div>The '''hardware database''' is a database that Âé¶¹ÊÓÆµ uses to keep track of its [[hardware]] inventory, it is also known as FileMaker Pro. <br /> <br /> ==Using FileMaker Website==<br /> # Go to http://filemaker.gac.edu<br /> # Log in with Âé¶¹ÊÓÆµ credentials<br /> # Choose &quot;GAC_HardwareBase&quot;<br /> This will bring you to the main page. Do not edit anything on this page unless it is for sure the inventory item you want to edit. <br /> <br /> <br /> <br /> <br /> <br /> <br /> ===Searching===<br /> <br /> [[File:Filemaker.png|thumb|Where to enter into Search Mode.<br /> Also, see &quot;Inventory sheet&quot; on left for printing]]<br /> <br /> [[File:Filemakersearch.jpg|thumb|Choose &quot;Enter Find Mode&quot;]]<br /> <br /> # Choose the magnifying glass near the top right of the page.<br /> # Type in known information into the now blank sheet (i.e. GAC tag, serial number, etc)<br /> # Choose the blue &quot;Perform Find&quot; button, also in the upper right hand corner<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> ===Printing===<br /> # Choose &quot;Inventory Sheet&quot; for an inventory sheet or &quot;Inventory Tag&quot; for a tag. Both of these options are located in the far right column. <br /> # In the web version, you are not able to print an Inventory Sheet or an Inventory Tag, so you must choose File &gt; Print to print the whole web page.<br /> <br /> <br /> <br /> <br /> <br /> <br /> ==How to access through installed program==<br /> <br /> # Open Filemaker Pro<br /> Choose &quot;open an existing file&quot; and click ok<br /> [[image:FILEMAKER1.jpg|500]]<br /> # Choose &quot;Open Remote&quot;<br /> [[image:FILEMAKER2.jpg|500px]]<br /> # Choose filemaker.gac.edu and type in user information when prompted to do so. 'Make sure you type in Helpline for the user name and the correct password'<br /> [[image:FILEMAKER3.jpg|500px]]<br /> # Choose the database you want to open: Hardware Database GAC-2004. <br /> # Click open and enter in Helpline as the user name and the correct password.<br /> # You now can search by GAC-TAG and or Serial Number!</div> Aobrien2 /gts/w/index.php?title=Hardware_database&diff=34950 Hardware database 2017-11-21T17:50:00Z <p>Aobrien2: /* How to access through installed program */</p> <hr /> <div>The '''hardware database''' is a database that Âé¶¹ÊÓÆµ uses to keep track of its [[hardware]] inventory, it is also known as FileMaker Pro. <br /> <br /> ==Using FileMaker Website==<br /> # Go to http://filemaker.gac.edu<br /> # Log in with Âé¶¹ÊÓÆµ credentials<br /> # Choose &quot;GAC_HardwareBase&quot;<br /> This will bring you to the main page. Do not edit anything on this page unless it is for sure the inventory item you want to edit. <br /> <br /> <br /> <br /> <br /> <br /> <br /> ===Searching===<br /> <br /> [[File:Filemaker.png|thumb|Where to enter into Search Mode.<br /> Also, see &quot;Inventory sheet&quot; on left for printing]]<br /> <br /> [[File:Filemakersearch.jpg|thumb|Choose &quot;Enter Find Mode&quot;]]<br /> <br /> # Choose the magnifying glass near the top right of the page.<br /> # Type in known information into the now blank sheet (i.e. GAC tag, serial number, etc)<br /> # Choose the blue &quot;Perform Find&quot; button, also in the upper right hand corner<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> ===Printing===<br /> # Choose &quot;Inventory Sheet&quot; for an inventory sheet or &quot;Inventory Tag&quot; for a tag. Both of these options are located in the far right column. <br /> # In the web version, you are not able to print an Inventory Sheet or an Inventory Tag, so you must choose File &gt; Print to print the whole web page.<br /> <br /> <br /> <br /> <br /> <br /> <br /> ==How to access through installed program==<br /> <br /> # Open Filemaker Pro<br /> Choose &quot;open an existing file&quot; and click ok<br /> <br /> [[image:FILEMAKER1.jpg|500]]<br /> <br /> # Choose &quot;Open Remote&quot;<br /> <br /> [[image:FILEMAKER2.jpg|500px]]<br /> <br /> # Choose filemaker.gac.edu and type in user information when prompted to do so. 'Make sure you type in Helpline for the user name and the correct password'<br /> <br /> [[image:FILEMAKER3.jpg|500px]]<br /> <br /> # Choose the database you want to open: Hardware Database GAC-2004. <br /> <br /> # Click open and enter in Helpline as the user name and the correct password.<br /> <br /> # You now can search by GAC-TAG and or Serial Number!</div> Aobrien2 /gts/w/index.php?title=Hardware_database&diff=34949 Hardware database 2017-11-21T17:49:41Z <p>Aobrien2: /* How to access through installed program */</p> <hr /> <div>The '''hardware database''' is a database that Âé¶¹ÊÓÆµ uses to keep track of its [[hardware]] inventory, it is also known as FileMaker Pro. <br /> <br /> ==Using FileMaker Website==<br /> # Go to http://filemaker.gac.edu<br /> # Log in with Âé¶¹ÊÓÆµ credentials<br /> # Choose &quot;GAC_HardwareBase&quot;<br /> This will bring you to the main page. Do not edit anything on this page unless it is for sure the inventory item you want to edit. <br /> <br /> <br /> <br /> <br /> <br /> <br /> ===Searching===<br /> <br /> [[File:Filemaker.png|thumb|Where to enter into Search Mode.<br /> Also, see &quot;Inventory sheet&quot; on left for printing]]<br /> <br /> [[File:Filemakersearch.jpg|thumb|Choose &quot;Enter Find Mode&quot;]]<br /> <br /> # Choose the magnifying glass near the top right of the page.<br /> # Type in known information into the now blank sheet (i.e. GAC tag, serial number, etc)<br /> # Choose the blue &quot;Perform Find&quot; button, also in the upper right hand corner<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> ===Printing===<br /> # Choose &quot;Inventory Sheet&quot; for an inventory sheet or &quot;Inventory Tag&quot; for a tag. Both of these options are located in the far right column. <br /> # In the web version, you are not able to print an Inventory Sheet or an Inventory Tag, so you must choose File &gt; Print to print the whole web page.<br /> <br /> <br /> <br /> <br /> <br /> <br /> ==How to access through installed program==<br /> <br /> 1 Open Filemaker Pro<br /> Choose &quot;open an existing file&quot; and click ok<br /> <br /> [[image:FILEMAKER1.jpg|500]]<br /> <br /> 2 Choose &quot;Open Remote&quot;<br /> <br /> [[image:FILEMAKER2.jpg|500px]]<br /> <br /> 3 Choose filemaker.gac.edu and type in user information when prompted to do so. 'Make sure you type in Helpline for the user name and the correct password'<br /> <br /> [[image:FILEMAKER3.jpg|500px]]<br /> <br /> 4 Choose the database you want to open: Hardware Database GAC-2004. <br /> <br /> 5 Click open and enter in Helpline as the user name and the correct password.<br /> <br /> 6 You now can search by GAC-TAG and or Serial Number!</div> Aobrien2 /gts/w/index.php?title=Hardware_database&diff=34948 Hardware database 2017-11-21T17:47:42Z <p>Aobrien2: </p> <hr /> <div>The '''hardware database''' is a database that Âé¶¹ÊÓÆµ uses to keep track of its [[hardware]] inventory, it is also known as FileMaker Pro. <br /> <br /> ==Using FileMaker Website==<br /> # Go to http://filemaker.gac.edu<br /> # Log in with Âé¶¹ÊÓÆµ credentials<br /> # Choose &quot;GAC_HardwareBase&quot;<br /> This will bring you to the main page. Do not edit anything on this page unless it is for sure the inventory item you want to edit. <br /> <br /> <br /> <br /> <br /> <br /> <br /> ===Searching===<br /> <br /> [[File:Filemaker.png|thumb|Where to enter into Search Mode.<br /> Also, see &quot;Inventory sheet&quot; on left for printing]]<br /> <br /> [[File:Filemakersearch.jpg|thumb|Choose &quot;Enter Find Mode&quot;]]<br /> <br /> # Choose the magnifying glass near the top right of the page.<br /> # Type in known information into the now blank sheet (i.e. GAC tag, serial number, etc)<br /> # Choose the blue &quot;Perform Find&quot; button, also in the upper right hand corner<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> ===Printing===<br /> # Choose &quot;Inventory Sheet&quot; for an inventory sheet or &quot;Inventory Tag&quot; for a tag. Both of these options are located in the far right column. <br /> # In the web version, you are not able to print an Inventory Sheet or an Inventory Tag, so you must choose File &gt; Print to print the whole web page.<br /> <br /> <br /> <br /> <br /> <br /> <br /> ==How to access through installed program==<br /> <br /> 1 Open Filemaker Pro<br /> Click on &quot;open an existing file&quot; and click ok<br /> <br /> [[image:FILEMAKER1.jpg|500]]<br /> <br /> 2 Click on &quot;Open Remote&quot;<br /> <br /> [[image:FILEMAKER2.jpg|500px]]<br /> <br /> 3 Click on filemaker.gac.edu and type in user information when prompted to do so. &quot;Make sure you type in Helpline for the user name and the correct password&quot;<br /> <br /> [[image:FILEMAKER3.jpg|500px]]<br /> <br /> 4 Click on the database you want to open, usually it is Hardware Database GAC-2004. Click open and enter in Helpline as the user name and the correct password.<br /> <br /> 5 You now can search by GAC-TAG and or Serial Number!</div> Aobrien2 /gts/w/index.php?title=Hardware_database&diff=34947 Hardware database 2017-11-21T17:47:11Z <p>Aobrien2: /* Searching */</p> <hr /> <div>The '''hardware database''' is a database that Âé¶¹ÊÓÆµ uses to keep track of its [[hardware]] inventory, it is also known as FileMaker Pro. <br /> <br /> ==Using FileMaker Website==<br /> # Go to http://filemaker.gac.edu<br /> # Log in with Âé¶¹ÊÓÆµ credentials<br /> # Choose &quot;GAC_HardwareBase&quot;<br /> This will bring you to the main page. Do not edit anything on this page unless it is for sure the inventory item you want to edit. <br /> <br /> <br /> <br /> <br /> <br /> <br /> ===Searching===<br /> <br /> [[File:Filemaker.png|thumb|Where to enter into Search Mode.<br /> Also, see &quot;Inventory sheet&quot; on left for printing]]<br /> <br /> [[File:Filemakersearch.jpg|thumb|Choose &quot;Enter Find Mode&quot;]]<br /> <br /> # Choose the magnifying glass near the top right of the page.<br /> # Type in known information into the now blank sheet (i.e. GAC tag, serial number, etc)<br /> # Choose the blue &quot;Perform Find&quot; button, also in the upper right hand corner<br /> <br /> ===Printing===<br /> # Choose &quot;Inventory Sheet&quot; for an inventory sheet or &quot;Inventory Tag&quot; for a tag. Both of these options are located in the far right column. <br /> # In the web version, you are not able to print an Inventory Sheet or an Inventory Tag, so you must choose File &gt; Print to print the whole web page.<br /> <br /> <br /> <br /> <br /> <br /> <br /> ==How to access through installed program==<br /> <br /> 1 Open Filemaker Pro<br /> Click on &quot;open an existing file&quot; and click ok<br /> <br /> [[image:FILEMAKER1.jpg|500]]<br /> <br /> 2 Click on &quot;Open Remote&quot;<br /> <br /> [[image:FILEMAKER2.jpg|500px]]<br /> <br /> 3 Click on filemaker.gac.edu and type in user information when prompted to do so. &quot;Make sure you type in Helpline for the user name and the correct password&quot;<br /> <br /> [[image:FILEMAKER3.jpg|500px]]<br /> <br /> 4 Click on the database you want to open, usually it is Hardware Database GAC-2004. Click open and enter in Helpline as the user name and the correct password.<br /> <br /> 5 You now can search by GAC-TAG and or Serial Number!</div> Aobrien2 /gts/w/index.php?title=Hardware_database&diff=34946 Hardware database 2017-11-21T17:46:58Z <p>Aobrien2: /* Searching */</p> <hr /> <div>The '''hardware database''' is a database that Âé¶¹ÊÓÆµ uses to keep track of its [[hardware]] inventory, it is also known as FileMaker Pro. <br /> <br /> ==Using FileMaker Website==<br /> # Go to http://filemaker.gac.edu<br /> # Log in with Âé¶¹ÊÓÆµ credentials<br /> # Choose &quot;GAC_HardwareBase&quot;<br /> This will bring you to the main page. Do not edit anything on this page unless it is for sure the inventory item you want to edit. <br /> <br /> <br /> <br /> <br /> <br /> <br /> ===Searching===<br /> <br /> [[File:Filemaker.png|thumb|Where to enter into Search Mode<br /> Also, see &quot;Inventory sheet&quot; on left for printing]]<br /> <br /> [[File:Filemakersearch.jpg|thumb|Choose &quot;Enter Find Mode&quot;]]<br /> <br /> # Choose the magnifying glass near the top right of the page.<br /> # Type in known information into the now blank sheet (i.e. GAC tag, serial number, etc)<br /> # Choose the blue &quot;Perform Find&quot; button, also in the upper right hand corner<br /> <br /> ===Printing===<br /> # Choose &quot;Inventory Sheet&quot; for an inventory sheet or &quot;Inventory Tag&quot; for a tag. Both of these options are located in the far right column. <br /> # In the web version, you are not able to print an Inventory Sheet or an Inventory Tag, so you must choose File &gt; Print to print the whole web page.<br /> <br /> <br /> <br /> <br /> <br /> <br /> ==How to access through installed program==<br /> <br /> 1 Open Filemaker Pro<br /> Click on &quot;open an existing file&quot; and click ok<br /> <br /> [[image:FILEMAKER1.jpg|500]]<br /> <br /> 2 Click on &quot;Open Remote&quot;<br /> <br /> [[image:FILEMAKER2.jpg|500px]]<br /> <br /> 3 Click on filemaker.gac.edu and type in user information when prompted to do so. &quot;Make sure you type in Helpline for the user name and the correct password&quot;<br /> <br /> [[image:FILEMAKER3.jpg|500px]]<br /> <br /> 4 Click on the database you want to open, usually it is Hardware Database GAC-2004. Click open and enter in Helpline as the user name and the correct password.<br /> <br /> 5 You now can search by GAC-TAG and or Serial Number!</div> Aobrien2 /gts/w/index.php?title=Hardware_database&diff=34945 Hardware database 2017-11-21T17:46:45Z <p>Aobrien2: /* Searching */</p> <hr /> <div>The '''hardware database''' is a database that Âé¶¹ÊÓÆµ uses to keep track of its [[hardware]] inventory, it is also known as FileMaker Pro. <br /> <br /> ==Using FileMaker Website==<br /> # Go to http://filemaker.gac.edu<br /> # Log in with Âé¶¹ÊÓÆµ credentials<br /> # Choose &quot;GAC_HardwareBase&quot;<br /> This will bring you to the main page. Do not edit anything on this page unless it is for sure the inventory item you want to edit. <br /> <br /> <br /> <br /> <br /> <br /> <br /> ===Searching===<br /> <br /> [[File:Filemaker.png|thumb|Where to enter into Search Mode Also, see &quot;Inventory sheet&quot; on left for printing]]<br /> <br /> [[File:Filemakersearch.jpg|thumb|Choose &quot;Enter Find Mode&quot;]]<br /> <br /> # Choose the magnifying glass near the top right of the page.<br /> # Type in known information into the now blank sheet (i.e. GAC tag, serial number, etc)<br /> # Choose the blue &quot;Perform Find&quot; button, also in the upper right hand corner<br /> <br /> ===Printing===<br /> # Choose &quot;Inventory Sheet&quot; for an inventory sheet or &quot;Inventory Tag&quot; for a tag. Both of these options are located in the far right column. <br /> # In the web version, you are not able to print an Inventory Sheet or an Inventory Tag, so you must choose File &gt; Print to print the whole web page.<br /> <br /> <br /> <br /> <br /> <br /> <br /> ==How to access through installed program==<br /> <br /> 1 Open Filemaker Pro<br /> Click on &quot;open an existing file&quot; and click ok<br /> <br /> [[image:FILEMAKER1.jpg|500]]<br /> <br /> 2 Click on &quot;Open Remote&quot;<br /> <br /> [[image:FILEMAKER2.jpg|500px]]<br /> <br /> 3 Click on filemaker.gac.edu and type in user information when prompted to do so. &quot;Make sure you type in Helpline for the user name and the correct password&quot;<br /> <br /> [[image:FILEMAKER3.jpg|500px]]<br /> <br /> 4 Click on the database you want to open, usually it is Hardware Database GAC-2004. Click open and enter in Helpline as the user name and the correct password.<br /> <br /> 5 You now can search by GAC-TAG and or Serial Number!</div> Aobrien2 /gts/w/index.php?title=Hardware_database&diff=34944 Hardware database 2017-11-21T17:45:43Z <p>Aobrien2: </p> <hr /> <div>The '''hardware database''' is a database that Âé¶¹ÊÓÆµ uses to keep track of its [[hardware]] inventory, it is also known as FileMaker Pro. <br /> <br /> ==Using FileMaker Website==<br /> # Go to http://filemaker.gac.edu<br /> # Log in with Âé¶¹ÊÓÆµ credentials<br /> # Choose &quot;GAC_HardwareBase&quot;<br /> This will bring you to the main page. Do not edit anything on this page unless it is for sure the inventory item you want to edit. <br /> <br /> <br /> <br /> <br /> <br /> <br /> ===Searching===<br /> <br /> [[File:Filemaker.png|thumb|Where to enter into Search Mode]]<br /> <br /> [[File:Filemakersearch.jpg|thumb|Choose &quot;Enter Find Mode&quot;]]<br /> <br /> # Choose the magnifying glass near the top right of the page.<br /> # Type in known information into the now blank sheet (i.e. GAC tag, serial number, etc)<br /> # Choose the blue &quot;Perform Find&quot; button, also in the upper right hand corner<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> ===Printing===<br /> # Choose &quot;Inventory Sheet&quot; for an inventory sheet or &quot;Inventory Tag&quot; for a tag. Both of these options are located in the far right column. <br /> # In the web version, you are not able to print an Inventory Sheet or an Inventory Tag, so you must choose File &gt; Print to print the whole web page.<br /> <br /> <br /> <br /> <br /> <br /> <br /> ==How to access through installed program==<br /> <br /> 1 Open Filemaker Pro<br /> Click on &quot;open an existing file&quot; and click ok<br /> <br /> [[image:FILEMAKER1.jpg|500]]<br /> <br /> 2 Click on &quot;Open Remote&quot;<br /> <br /> [[image:FILEMAKER2.jpg|500px]]<br /> <br /> 3 Click on filemaker.gac.edu and type in user information when prompted to do so. &quot;Make sure you type in Helpline for the user name and the correct password&quot;<br /> <br /> [[image:FILEMAKER3.jpg|500px]]<br /> <br /> 4 Click on the database you want to open, usually it is Hardware Database GAC-2004. Click open and enter in Helpline as the user name and the correct password.<br /> <br /> 5 You now can search by GAC-TAG and or Serial Number!</div> Aobrien2 /gts/w/index.php?title=Hardware_database&diff=34943 Hardware database 2017-11-21T17:45:26Z <p>Aobrien2: </p> <hr /> <div>The '''hardware database''' is a database that Âé¶¹ÊÓÆµ uses to keep track of its [[hardware]] inventory, it is also known as FileMaker Pro. <br /> <br /> ==Using FileMaker Website==<br /> # Go to http://filemaker.gac.edu<br /> # Log in with Âé¶¹ÊÓÆµ credentials<br /> # Choose &quot;GAC_HardwareBase&quot;<br /> This will bring you to the main page. Do not edit anything on this page unless it is for sure the inventory item you want to edit. <br /> <br /> ===Searching===<br /> <br /> [[File:Filemaker.png|thumb|Where to enter into Search Mode]]<br /> <br /> [[File:Filemakersearch.jpg|thumb|Choose &quot;Enter Find Mode&quot;]]<br /> <br /> # Choose the magnifying glass near the top right of the page.<br /> # Type in known information into the now blank sheet (i.e. GAC tag, serial number, etc)<br /> # Choose the blue &quot;Perform Find&quot; button, also in the upper right hand corner<br /> <br /> <br /> <br /> <br /> <br /> ===Printing===<br /> # Choose &quot;Inventory Sheet&quot; for an inventory sheet or &quot;Inventory Tag&quot; for a tag. Both of these options are located in the far right column. <br /> # In the web version, you are not able to print an Inventory Sheet or an Inventory Tag, so you must choose File &gt; Print to print the whole web page.<br /> <br /> <br /> <br /> <br /> <br /> <br /> ==How to access through installed program==<br /> <br /> 1 Open Filemaker Pro<br /> Click on &quot;open an existing file&quot; and click ok<br /> <br /> [[image:FILEMAKER1.jpg|500]]<br /> <br /> 2 Click on &quot;Open Remote&quot;<br /> <br /> [[image:FILEMAKER2.jpg|500px]]<br /> <br /> 3 Click on filemaker.gac.edu and type in user information when prompted to do so. &quot;Make sure you type in Helpline for the user name and the correct password&quot;<br /> <br /> [[image:FILEMAKER3.jpg|500px]]<br /> <br /> 4 Click on the database you want to open, usually it is Hardware Database GAC-2004. Click open and enter in Helpline as the user name and the correct password.<br /> <br /> 5 You now can search by GAC-TAG and or Serial Number!</div> Aobrien2 /gts/w/index.php?title=Hardware_database&diff=34942 Hardware database 2017-11-21T17:45:02Z <p>Aobrien2: /* Printing */</p> <hr /> <div>The '''hardware database''' is a database that Âé¶¹ÊÓÆµ uses to keep track of its [[hardware]] inventory, it is also known as FileMaker Pro. <br /> <br /> ==Using FileMaker Website==<br /> # Go to http://filemaker.gac.edu<br /> # Log in with Âé¶¹ÊÓÆµ credentials<br /> # Choose &quot;GAC_HardwareBase&quot;<br /> This will bring you to the main page. Do not edit anything on this page unless it is for sure the inventory item you want to edit. <br /> <br /> ===Searching===<br /> <br /> [[File:Filemaker.png|thumb|Where to enter into Search Mode]]<br /> <br /> [[File:Filemakersearch.jpg|thumb|Choose &quot;Enter Find Mode&quot;]]<br /> <br /> # Choose the magnifying glass near the top right of the page.<br /> # Type in known information into the now blank sheet (i.e. GAC tag, serial number, etc)<br /> # Choose the blue &quot;Perform Find&quot; button, also in the upper right hand corner<br /> <br /> \return<br /> <br /> ===Printing===<br /> # Choose &quot;Inventory Sheet&quot; for an inventory sheet or &quot;Inventory Tag&quot; for a tag. Both of these options are located in the far right column. <br /> # In the web version, you are not able to print an Inventory Sheet or an Inventory Tag, so you must choose File &gt; Print to print the whole web page.<br /> <br /> ==How to access through installed program==<br /> <br /> 1 Open Filemaker Pro<br /> Click on &quot;open an existing file&quot; and click ok<br /> <br /> [[image:FILEMAKER1.jpg|500]]<br /> <br /> 2 Click on &quot;Open Remote&quot;<br /> <br /> [[image:FILEMAKER2.jpg|500px]]<br /> <br /> 3 Click on filemaker.gac.edu and type in user information when prompted to do so. &quot;Make sure you type in Helpline for the user name and the correct password&quot;<br /> <br /> [[image:FILEMAKER3.jpg|500px]]<br /> <br /> 4 Click on the database you want to open, usually it is Hardware Database GAC-2004. Click open and enter in Helpline as the user name and the correct password.<br /> <br /> 5 You now can search by GAC-TAG and or Serial Number!</div> Aobrien2 /gts/w/index.php?title=Hardware_database&diff=34941 Hardware database 2017-11-21T17:44:14Z <p>Aobrien2: /* Searching */</p> <hr /> <div>The '''hardware database''' is a database that Âé¶¹ÊÓÆµ uses to keep track of its [[hardware]] inventory, it is also known as FileMaker Pro. <br /> <br /> ==Using FileMaker Website==<br /> # Go to http://filemaker.gac.edu<br /> # Log in with Âé¶¹ÊÓÆµ credentials<br /> # Choose &quot;GAC_HardwareBase&quot;<br /> This will bring you to the main page. Do not edit anything on this page unless it is for sure the inventory item you want to edit. <br /> <br /> ===Searching===<br /> <br /> [[File:Filemaker.png|thumb|Where to enter into Search Mode]]<br /> <br /> [[File:Filemakersearch.jpg|thumb|Choose &quot;Enter Find Mode&quot;]]<br /> <br /> # Choose the magnifying glass near the top right of the page.<br /> # Type in known information into the now blank sheet (i.e. GAC tag, serial number, etc)<br /> # Choose the blue &quot;Perform Find&quot; button, also in the upper right hand corner<br /> <br /> ===Printing===<br /> # Choose &quot;Inventory Sheet&quot; for an inventory sheet or &quot;Inventory Tag&quot; for a tag. Both of these options are located in the far right column. <br /> # In the web version, you are not able to print an Inventory Sheet or an Inventory Tag, so you must choose File &gt; Print to print the whole web page.<br /> <br /> ==How to access through installed program==<br /> <br /> 1 Open Filemaker Pro<br /> Click on &quot;open an existing file&quot; and click ok<br /> <br /> [[image:FILEMAKER1.jpg|500]]<br /> <br /> 2 Click on &quot;Open Remote&quot;<br /> <br /> [[image:FILEMAKER2.jpg|500px]]<br /> <br /> 3 Click on filemaker.gac.edu and type in user information when prompted to do so. &quot;Make sure you type in Helpline for the user name and the correct password&quot;<br /> <br /> [[image:FILEMAKER3.jpg|500px]]<br /> <br /> 4 Click on the database you want to open, usually it is Hardware Database GAC-2004. Click open and enter in Helpline as the user name and the correct password.<br /> <br /> 5 You now can search by GAC-TAG and or Serial Number!</div> Aobrien2 /gts/w/index.php?title=Hardware_database&diff=34940 Hardware database 2017-11-21T17:38:35Z <p>Aobrien2: /* Searching */</p> <hr /> <div>The '''hardware database''' is a database that Âé¶¹ÊÓÆµ uses to keep track of its [[hardware]] inventory, it is also known as FileMaker Pro. <br /> <br /> ==Using FileMaker Website==<br /> # Go to http://filemaker.gac.edu<br /> # Log in with Âé¶¹ÊÓÆµ credentials<br /> # Choose &quot;GAC_HardwareBase&quot;<br /> This will bring you to the main page. Do not edit anything on this page unless it is for sure the inventory item you want to edit. <br /> <br /> ===Searching===<br /> <br /> [[File:Filemaker.png|thumb|]]<br /> <br /> [[File:Filemakersearch.jpg|thumb|]]<br /> <br /> # Choose the magnifying glass near the top right of the page.<br /> # Type in known information into the now blank sheet (i.e. GAC tag, serial number, etc)<br /> # Choose the blue &quot;Perform Find&quot; button, also in the upper right hand corner<br /> <br /> ===Printing===<br /> # Choose &quot;Inventory Sheet&quot; for an inventory sheet or &quot;Inventory Tag&quot; for a tag. Both of these options are located in the far right column. <br /> # In the web version, you are not able to print an Inventory Sheet or an Inventory Tag, so you must choose File &gt; Print to print the whole web page.<br /> <br /> ==How to access through installed program==<br /> <br /> 1 Open Filemaker Pro<br /> Click on &quot;open an existing file&quot; and click ok<br /> <br /> [[image:FILEMAKER1.jpg|500]]<br /> <br /> 2 Click on &quot;Open Remote&quot;<br /> <br /> [[image:FILEMAKER2.jpg|500px]]<br /> <br /> 3 Click on filemaker.gac.edu and type in user information when prompted to do so. &quot;Make sure you type in Helpline for the user name and the correct password&quot;<br /> <br /> [[image:FILEMAKER3.jpg|500px]]<br /> <br /> 4 Click on the database you want to open, usually it is Hardware Database GAC-2004. Click open and enter in Helpline as the user name and the correct password.<br /> <br /> 5 You now can search by GAC-TAG and or Serial Number!</div> Aobrien2 /gts/w/index.php?title=Hardware_database&diff=34939 Hardware database 2017-11-21T17:37:38Z <p>Aobrien2: /* Searching */</p> <hr /> <div>The '''hardware database''' is a database that Âé¶¹ÊÓÆµ uses to keep track of its [[hardware]] inventory, it is also known as FileMaker Pro. <br /> <br /> ==Using FileMaker Website==<br /> # Go to http://filemaker.gac.edu<br /> # Log in with Âé¶¹ÊÓÆµ credentials<br /> # Choose &quot;GAC_HardwareBase&quot;<br /> This will bring you to the main page. Do not edit anything on this page unless it is for sure the inventory item you want to edit. <br /> <br /> ===Searching===<br /> # Choose the magnifying glass near the top right of the page.<br /> # Type in known information into the now blank sheet (i.e. GAC tag, serial number, etc)<br /> # Choose the blue &quot;Perform Find&quot; button, also in the upper right hand corner<br /> <br /> [[File:Filemaker.png|thumb|]]<br /> <br /> [[File:Filemakersearch.jpg|thumb|]]<br /> <br /> ===Printing===<br /> # Choose &quot;Inventory Sheet&quot; for an inventory sheet or &quot;Inventory Tag&quot; for a tag. Both of these options are located in the far right column. <br /> # In the web version, you are not able to print an Inventory Sheet or an Inventory Tag, so you must choose File &gt; Print to print the whole web page.<br /> <br /> ==How to access through installed program==<br /> <br /> 1 Open Filemaker Pro<br /> Click on &quot;open an existing file&quot; and click ok<br /> <br /> [[image:FILEMAKER1.jpg|500]]<br /> <br /> 2 Click on &quot;Open Remote&quot;<br /> <br /> [[image:FILEMAKER2.jpg|500px]]<br /> <br /> 3 Click on filemaker.gac.edu and type in user information when prompted to do so. &quot;Make sure you type in Helpline for the user name and the correct password&quot;<br /> <br /> [[image:FILEMAKER3.jpg|500px]]<br /> <br /> 4 Click on the database you want to open, usually it is Hardware Database GAC-2004. Click open and enter in Helpline as the user name and the correct password.<br /> <br /> 5 You now can search by GAC-TAG and or Serial Number!</div> Aobrien2 /gts/w/index.php?title=Hardware_database&diff=34938 Hardware database 2017-11-21T17:37:24Z <p>Aobrien2: /* Searching */</p> <hr /> <div>The '''hardware database''' is a database that Âé¶¹ÊÓÆµ uses to keep track of its [[hardware]] inventory, it is also known as FileMaker Pro. <br /> <br /> ==Using FileMaker Website==<br /> # Go to http://filemaker.gac.edu<br /> # Log in with Âé¶¹ÊÓÆµ credentials<br /> # Choose &quot;GAC_HardwareBase&quot;<br /> This will bring you to the main page. Do not edit anything on this page unless it is for sure the inventory item you want to edit. <br /> <br /> ===Searching===<br /> # Choose the magnifying glass near the top right of the page.<br /> # Type in known information into the now blank sheet (i.e. GAC tag, serial number, etc)<br /> # Choose the blue &quot;Perform Find&quot; button, also in the upper right hand corner<br /> <br /> [[File:Filemaker.png|thumb|]]<br /> <br /> [[File:Filemakersearch.jpg]]<br /> <br /> ===Printing===<br /> # Choose &quot;Inventory Sheet&quot; for an inventory sheet or &quot;Inventory Tag&quot; for a tag. Both of these options are located in the far right column. <br /> # In the web version, you are not able to print an Inventory Sheet or an Inventory Tag, so you must choose File &gt; Print to print the whole web page.<br /> <br /> ==How to access through installed program==<br /> <br /> 1 Open Filemaker Pro<br /> Click on &quot;open an existing file&quot; and click ok<br /> <br /> [[image:FILEMAKER1.jpg|500]]<br /> <br /> 2 Click on &quot;Open Remote&quot;<br /> <br /> [[image:FILEMAKER2.jpg|500px]]<br /> <br /> 3 Click on filemaker.gac.edu and type in user information when prompted to do so. &quot;Make sure you type in Helpline for the user name and the correct password&quot;<br /> <br /> [[image:FILEMAKER3.jpg|500px]]<br /> <br /> 4 Click on the database you want to open, usually it is Hardware Database GAC-2004. Click open and enter in Helpline as the user name and the correct password.<br /> <br /> 5 You now can search by GAC-TAG and or Serial Number!</div> Aobrien2 /gts/w/index.php?title=Hardware_database&diff=34937 Hardware database 2017-11-17T00:10:01Z <p>Aobrien2: </p> <hr /> <div>The '''hardware database''' is a database that Âé¶¹ÊÓÆµ uses to keep track of its [[hardware]] inventory, it is also known as FileMaker Pro. <br /> <br /> ==Using FileMaker Website==<br /> # Go to http://filemaker.gac.edu<br /> # Log in with Âé¶¹ÊÓÆµ credentials<br /> # Choose &quot;GAC_HardwareBase&quot;<br /> This will bring you to the main page. Do not edit anything on this page unless it is for sure the inventory item you want to edit. <br /> <br /> ===Searching===<br /> # Choose the magnifying glass near the top right of the page.<br /> # Type in known information into the now blank sheet (i.e. GAC tag, serial number, etc)<br /> # Choose the blue &quot;Perform Find&quot; button, also in the upper right hand corner<br /> <br /> [[File:Filemaker.png]]<br /> <br /> [[File:Filemakersearch.jpg]]<br /> <br /> ===Printing===<br /> # Choose &quot;Inventory Sheet&quot; for an inventory sheet or &quot;Inventory Tag&quot; for a tag. Both of these options are located in the far right column. <br /> # In the web version, you are not able to print an Inventory Sheet or an Inventory Tag, so you must choose File &gt; Print to print the whole web page.<br /> <br /> ==How to access through installed program==<br /> <br /> 1 Open Filemaker Pro<br /> Click on &quot;open an existing file&quot; and click ok<br /> <br /> [[image:FILEMAKER1.jpg|500]]<br /> <br /> 2 Click on &quot;Open Remote&quot;<br /> <br /> [[image:FILEMAKER2.jpg|500px]]<br /> <br /> 3 Click on filemaker.gac.edu and type in user information when prompted to do so. &quot;Make sure you type in Helpline for the user name and the correct password&quot;<br /> <br /> [[image:FILEMAKER3.jpg|500px]]<br /> <br /> 4 Click on the database you want to open, usually it is Hardware Database GAC-2004. Click open and enter in Helpline as the user name and the correct password.<br /> <br /> 5 You now can search by GAC-TAG and or Serial Number!</div> Aobrien2 /gts/w/index.php?title=Hardware_database&diff=34936 Hardware database 2017-11-17T00:08:49Z <p>Aobrien2: /* Searching */</p> <hr /> <div>The '''hardware database''' is a [[database]] that Âé¶¹ÊÓÆµ uses to keep track of its [[hardware]] inventory. The hardware database [[software]] that we use is called [[FileMaker Pro]].<br /> <br /> ==Using FileMaker Website==<br /> # Go to http://filemaker.gac.edu<br /> # Log in with Âé¶¹ÊÓÆµ credentials<br /> # Choose &quot;GAC_HardwareBase&quot;<br /> This will bring you to the main page. Do not edit anything on this page unless it is for sure the inventory item you want to edit. <br /> <br /> ===Searching===<br /> # Choose the magnifying glass near the top right of the page.<br /> # Type in known information into the now blank sheet (i.e. GAC tag, serial number, etc)<br /> # Choose the blue &quot;Perform Find&quot; button, also in the upper right hand corner<br /> <br /> [[File:Filemaker.png]]<br /> <br /> [[File:Filemakersearch.jpg]]<br /> <br /> ===Printing===<br /> # Choose &quot;Inventory Sheet&quot; for an inventory sheet or &quot;Inventory Tag&quot; for a tag. Both of these options are located in the far right column. <br /> # In the web version, you are not able to print an Inventory Sheet or an Inventory Tag, so you must choose File &gt; Print to print the whole web page.<br /> <br /> ==How to access through installed program==<br /> <br /> 1 Open Filemaker Pro<br /> Click on &quot;open an existing file&quot; and click ok<br /> <br /> [[image:FILEMAKER1.jpg|500]]<br /> <br /> 2 Click on &quot;Open Remote&quot;<br /> <br /> [[image:FILEMAKER2.jpg|500px]]<br /> <br /> 3 Click on filemaker.gac.edu and type in user information when prompted to do so. &quot;Make sure you type in Helpline for the user name and the correct password&quot;<br /> <br /> [[image:FILEMAKER3.jpg|500px]]<br /> <br /> 4 Click on the database you want to open, usually it is Hardware Database GAC-2004. Click open and enter in Helpline as the user name and the correct password.<br /> <br /> 5 You now can search by GAC-TAG and or Serial Number!</div> Aobrien2 /gts/w/index.php?title=Hardware_database&diff=34935 Hardware database 2017-11-17T00:08:12Z <p>Aobrien2: /* Searching */</p> <hr /> <div>The '''hardware database''' is a [[database]] that Âé¶¹ÊÓÆµ uses to keep track of its [[hardware]] inventory. The hardware database [[software]] that we use is called [[FileMaker Pro]].<br /> <br /> ==Using FileMaker Website==<br /> # Go to http://filemaker.gac.edu<br /> # Log in with Âé¶¹ÊÓÆµ credentials<br /> # Choose &quot;GAC_HardwareBase&quot;<br /> This will bring you to the main page. Do not edit anything on this page unless it is for sure the inventory item you want to edit. <br /> <br /> ===Searching===<br /> # Choose the magnifying glass near the top right of the page.<br /> # Type in known information into the now blank sheet (i.e. GAC tag, serial number, etc)<br /> # Choose the blue &quot;Perform Find&quot; button, also in the upper right hand corner<br /> <br /> [[File:Filemaker.png]]<br /> <br /> [[Filemakersearch.jpg]]<br /> <br /> ===Printing===<br /> # Choose &quot;Inventory Sheet&quot; for an inventory sheet or &quot;Inventory Tag&quot; for a tag. Both of these options are located in the far right column. <br /> # In the web version, you are not able to print an Inventory Sheet or an Inventory Tag, so you must choose File &gt; Print to print the whole web page.<br /> <br /> ==How to access through installed program==<br /> <br /> 1 Open Filemaker Pro<br /> Click on &quot;open an existing file&quot; and click ok<br /> <br /> [[image:FILEMAKER1.jpg|500]]<br /> <br /> 2 Click on &quot;Open Remote&quot;<br /> <br /> [[image:FILEMAKER2.jpg|500px]]<br /> <br /> 3 Click on filemaker.gac.edu and type in user information when prompted to do so. &quot;Make sure you type in Helpline for the user name and the correct password&quot;<br /> <br /> [[image:FILEMAKER3.jpg|500px]]<br /> <br /> 4 Click on the database you want to open, usually it is Hardware Database GAC-2004. Click open and enter in Helpline as the user name and the correct password.<br /> <br /> 5 You now can search by GAC-TAG and or Serial Number!</div> Aobrien2 /gts/w/index.php?title=File:Filemakersearch.jpg&diff=34934 File:Filemakersearch.jpg 2017-11-17T00:07:49Z <p>Aobrien2: </p> <hr /> <div></div> Aobrien2 /gts/w/index.php?title=Hardware_database&diff=34933 Hardware database 2017-11-17T00:05:19Z <p>Aobrien2: /* Searching */</p> <hr /> <div>The '''hardware database''' is a [[database]] that Âé¶¹ÊÓÆµ uses to keep track of its [[hardware]] inventory. The hardware database [[software]] that we use is called [[FileMaker Pro]].<br /> <br /> ==Using FileMaker Website==<br /> # Go to http://filemaker.gac.edu<br /> # Log in with Âé¶¹ÊÓÆµ credentials<br /> # Choose &quot;GAC_HardwareBase&quot;<br /> This will bring you to the main page. Do not edit anything on this page unless it is for sure the inventory item you want to edit. <br /> <br /> ===Searching===<br /> # Choose the magnifying glass near the top right of the page.<br /> # Type in known information into the now blank sheet (i.e. GAC tag, serial number, etc)<br /> # Choose the blue &quot;Perform Find&quot; button, also in the upper right hand corner[[File:Filemaker.png]]<br /> <br /> ===Printing===<br /> # Choose &quot;Inventory Sheet&quot; for an inventory sheet or &quot;Inventory Tag&quot; for a tag. Both of these options are located in the far right column. <br /> # In the web version, you are not able to print an Inventory Sheet or an Inventory Tag, so you must choose File &gt; Print to print the whole web page.<br /> <br /> ==How to access through installed program==<br /> <br /> 1 Open Filemaker Pro<br /> Click on &quot;open an existing file&quot; and click ok<br /> <br /> [[image:FILEMAKER1.jpg|500]]<br /> <br /> 2 Click on &quot;Open Remote&quot;<br /> <br /> [[image:FILEMAKER2.jpg|500px]]<br /> <br /> 3 Click on filemaker.gac.edu and type in user information when prompted to do so. &quot;Make sure you type in Helpline for the user name and the correct password&quot;<br /> <br /> [[image:FILEMAKER3.jpg|500px]]<br /> <br /> 4 Click on the database you want to open, usually it is Hardware Database GAC-2004. Click open and enter in Helpline as the user name and the correct password.<br /> <br /> 5 You now can search by GAC-TAG and or Serial Number!</div> Aobrien2 /gts/w/index.php?title=File:Filemaker.png&diff=34932 File:Filemaker.png 2017-11-17T00:04:47Z <p>Aobrien2: </p> <hr /> <div></div> Aobrien2 /gts/w/index.php?title=Macintosh_Keychain&diff=34919 Macintosh Keychain 2017-11-14T20:00:53Z <p>Aobrien2: /* Older Computer and Operating Systems */</p> <hr /> <div><br /> == Keychain Password ==<br /> [[File:KeychainIcon.png|200px|right]]<br /> ====What is Keychain?====<br /> *Your Keychain is what stores your Macintosh computer's login information.<br /> *Keychains are stored in the user's library under ''Keychains''.<br /> <br /> ====Common Problems====<br /> *When a password for the user login is changed through the [/account/#url=/account/%3Fpr%3Dpassword%26pr2%3Dsync Âé¶¹ÊÓÆµ Account Applications page] the Macintosh computer will often lose the synchronization of your Keychain password and it will continuously prompt you with a message similar to this:<br /> <br /> [[File:KeychainPrompt.png|400px|center]]<br /> <br /> <br /> *Message will prompt often when logging into the computer and is also seen often when opening a web browser (e.g.[http://www.mozilla.org/en-US/firefox/new/ Firefox], [http://www.apple.com/safari/ Safari], etc), or when opening the Mail application.<br /> *When the user tries to type in their current password, it will shake the window and reject the password.<br /> <br /> ==Solution==<br /> To solve this problem we can force the Keychain Folder to create a fresh Keychain with the user's new login information.<br /> <br /> ===Older Computers and Operating Systems===<br /> #Click on the desktop so you see ''Finder'' in the upper left corner.<br /> #Select '''Go''' at the top of your screen<br /> #For Mac OS X 10.7 (Lion), 10.8 (Mountain Lion), or 10.9 (Mavericks) users, '''Hold down''' the '''Option''' key and notice that a new choice, '''Library''' is presented in the list.<br /> #Click on '''Library'''. For Mac OS X 10.6 (Snow Leopard) and earlier, an alternative way to get here is to follow '''Go''' &gt; '''Computer''' &gt; '''Macintosh HD''' &gt; '''Users'''. Select the '''username''' of the user that is logging into the machine. Select '''Library'''.<br /> #Under '''Library''' find the folder that is labeled '''Keychains'''.<br /> #You should see several items in the folder. Drag all items in the folder onto the desktop. '''Verify that the Keychain folder is empty.''' The items on the desktop are now a backup of the keychain.<br /> #Restart the Computer.<br /> #The user should log in. If prompted with a Keychain window, select '''Create a new Keychain'''.<br /> #Test to make sure it has been successful. Open a web browser and open the Mail application (if applicable). If no more Keychain messages are prompted to the user, then the Keychain has successfully created a new '''login.keychain''' for the user.<br /> #If successful, drag and drop the backup of keychains into the trash bin.<br /> At this point, the Keychain prompt should have gone away. To double check, try restarting the computer again.<br /> <br /> ===Newer Computers and Operating Systems===<br /> #Click on the desktop so you see ''Finder'' in the upper left corner.<br /> #Select '''Go''' at the top of your screen<br /> #Select '''Go to Folder...'''<br /> #in the URL bar, type '''/Users/username/Library/Keychains <br /> ##Make sure that username is '''their username''' or the account that is having the keychain issue<br /> ##You can press tab to autofill each section. <br /> #You should see several items in the folder. Drag all items in the folder onto the desktop. '''Verify that the Keychain folder is empty.''' The items on the desktop are now a backup of the keychain.<br /> #Restart the Computer.<br /> #The user should log in. If prompted with a Keychain window, select '''Create a new Keychain'''.<br /> #Test to make sure it has been successful. Open a web browser and open the Mail application (if applicable). If no more Keychain messages are prompted to the user, then the Keychain has successfully created a new '''login.keychain''' for the user.<br /> #If successful, drag and drop the backup of keychains into the trash bin.<br /> At this point, the Keychain prompt should have gone away. To double check, try restarting the computer again.</div> Aobrien2 /gts/w/index.php?title=Macintosh_Keychain&diff=34918 Macintosh Keychain 2017-11-14T19:58:55Z <p>Aobrien2: </p> <hr /> <div><br /> == Keychain Password ==<br /> [[File:KeychainIcon.png|200px|right]]<br /> ====What is Keychain?====<br /> *Your Keychain is what stores your Macintosh computer's login information.<br /> *Keychains are stored in the user's library under ''Keychains''.<br /> <br /> ====Common Problems====<br /> *When a password for the user login is changed through the [/account/#url=/account/%3Fpr%3Dpassword%26pr2%3Dsync Âé¶¹ÊÓÆµ Account Applications page] the Macintosh computer will often lose the synchronization of your Keychain password and it will continuously prompt you with a message similar to this:<br /> <br /> [[File:KeychainPrompt.png|400px|center]]<br /> <br /> <br /> *Message will prompt often when logging into the computer and is also seen often when opening a web browser (e.g.[http://www.mozilla.org/en-US/firefox/new/ Firefox], [http://www.apple.com/safari/ Safari], etc), or when opening the Mail application.<br /> *When the user tries to type in their current password, it will shake the window and reject the password.<br /> <br /> ==Solution==<br /> To solve this problem we can force the Keychain Folder to create a fresh Keychain with the user's new login information.<br /> <br /> ===Older Computer and Operating Systems===<br /> #Click on the desktop so you see ''Finder'' in the upper left corner.<br /> #Select '''Go''' at the top of your screen<br /> #For Mac OS X 10.7 (Lion), 10.8 (Mountain Lion), or 10.9 (Mavericks) users, '''Hold down''' the '''Option''' key and notice that a new choice, '''Library''' is presented in the list.<br /> #Click on '''Library'''. For Mac OS X 10.6 (Snow Leopard) and earlier, an alternative way to get here is to follow '''Go''' &gt; '''Computer''' &gt; '''Macintosh HD''' &gt; '''Users'''. Select the '''username''' of the user that is logging into the machine. Select '''Library'''.<br /> #Under '''Library''' find the folder that is labeled '''Keychains'''.<br /> #You should see several items in the folder. Drag all items in the folder onto the desktop. '''Verify that the Keychain folder is empty.''' The items on the desktop are now a backup of the keychain.<br /> #Restart the Computer.<br /> #The user should log in. If prompted with a Keychain window, select '''Create a new Keychain'''.<br /> #Test to make sure it has been successful. Open a web browser and open the Mail application (if applicable). If no more Keychain messages are prompted to the user, then the Keychain has successfully created a new '''login.keychain''' for the user.<br /> #If successful, drag and drop the backup of keychains into the trash bin.<br /> At this point, the Keychain prompt should have gone away. To double check, try restarting the computer again.<br /> <br /> ===Newer Computers and Operating Systems===<br /> #Click on the desktop so you see ''Finder'' in the upper left corner.<br /> #Select '''Go''' at the top of your screen<br /> #Select '''Go to Folder...'''<br /> #in the URL bar, type '''/Users/username/Library/Keychains <br /> ##Make sure that username is '''their username''' or the account that is having the keychain issue<br /> ##You can press tab to autofill each section. <br /> #You should see several items in the folder. Drag all items in the folder onto the desktop. '''Verify that the Keychain folder is empty.''' The items on the desktop are now a backup of the keychain.<br /> #Restart the Computer.<br /> #The user should log in. If prompted with a Keychain window, select '''Create a new Keychain'''.<br /> #Test to make sure it has been successful. Open a web browser and open the Mail application (if applicable). If no more Keychain messages are prompted to the user, then the Keychain has successfully created a new '''login.keychain''' for the user.<br /> #If successful, drag and drop the backup of keychains into the trash bin.<br /> At this point, the Keychain prompt should have gone away. To double check, try restarting the computer again.</div> Aobrien2 /gts/w/index.php?title=Macintosh_Keychain&diff=34917 Macintosh Keychain 2017-11-14T19:54:37Z <p>Aobrien2: /* Solution */</p> <hr /> <div><br /> == Keychain Password ==<br /> [[File:KeychainIcon.png|200px|right]]<br /> ====What is Keychain?====<br /> *Your Keychain is what stores your Macintosh computer's login information.<br /> *Keychains are stored in the user's library under ''Keychains''.<br /> <br /> ====Common Problems====<br /> *When a password for the user login is changed through the [/account/#url=/account/%3Fpr%3Dpassword%26pr2%3Dsync Âé¶¹ÊÓÆµ Account Applications page] the Macintosh computer will often lose the synchronization of your Keychain password and it will continuously prompt you with a message similar to this:<br /> <br /> [[File:KeychainPrompt.png|400px|center]]<br /> <br /> <br /> *Message will prompt often when logging into the computer and is also seen often when opening a web browser (e.g.[http://www.mozilla.org/en-US/firefox/new/ Firefox], [http://www.apple.com/safari/ Safari], etc), or when opening the Mail application.<br /> *When the user tries to type in their current password, it will shake the window and reject the password.<br /> <br /> ====Solution====<br /> To solve this problem we can force the Keychain Folder to create a fresh Keychain with the user's new login information.<br /> <br /> ==Older Computer and Operating Systems==<br /> #Click on the desktop so you see ''Finder'' in the upper left corner.<br /> #Select '''Go''' at the top of your screen<br /> #For Mac OS X 10.7 (Lion), 10.8 (Mountain Lion), or 10.9 (Mavericks) users, '''Hold down''' the '''Option''' key and notice that a new choice, '''Library''' is presented in the list.<br /> #Click on '''Library'''. For Mac OS X 10.6 (Snow Leopard) and earlier, an alternative way to get here is to follow '''Go''' &gt; '''Computer''' &gt; '''Macintosh HD''' &gt; '''Users'''. Select the '''username''' of the user that is logging into the machine. Select '''Library'''.<br /> #Under '''Library''' find the folder that is labeled '''Keychains'''.<br /> #You should see several items in the folder. Drag all items in the folder onto the desktop. '''Verify that the Keychain folder is empty.''' The items on the desktop are now a backup of the keychain.<br /> #Restart the Computer.<br /> #The user should log in. If prompted with a Keychain window, select '''Create a new Keychain'''.<br /> #Test to make sure it has been successful. Open a web browser and open the Mail application (if applicable). If no more Keychain messages are prompted to the user, then the Keychain has successfully created a new '''login.keychain''' for the user.<br /> #If successful, drag and drop the backup of keychains into the trash bin.<br /> At this point, the Keychain prompt should have gone away. To double check, try restarting the computer again.<br /> <br /> ==Newer Computers and Operating Systems==<br /> #Click on the desktop so you see ''Finder'' in the upper left corner.<br /> #Select '''Go''' at the top of your screen<br /> #Select '''Go to Folder...'''<br /> #in the URL bar, type '''/Users/username/Library/Keychains <br /> ##Make sure that username is '''their username''' or the account that is having the keychain issue<br /> ##You can press tab to autofill each section. <br /> #You should see several items in the folder. Drag all items in the folder onto the desktop. '''Verify that the Keychain folder is empty.''' The items on the desktop are now a backup of the keychain.<br /> #Restart the Computer.<br /> #The user should log in. If prompted with a Keychain window, select '''Create a new Keychain'''.<br /> #Test to make sure it has been successful. Open a web browser and open the Mail application (if applicable). If no more Keychain messages are prompted to the user, then the Keychain has successfully created a new '''login.keychain''' for the user.<br /> #If successful, drag and drop the backup of keychains into the trash bin.<br /> At this point, the Keychain prompt should have gone away. To double check, try restarting the computer again.</div> Aobrien2 /gts/w/index.php?title=Loaner_Laptop_Information_for_Employees&diff=34263 Loaner Laptop Information for Employees 2017-08-29T20:21:13Z <p>Aobrien2: /* Who Can Get a Loaner Laptop */</p> <hr /> <div><br /> == Who Can Get a Loaner Laptop ==<br /> Faculty and staff are eligible to loan laptops from the Âé¶¹ÊÓÆµ Technology Helpline.<br /> <br /> == How to Request a Laptop ==<br /> To request a laptop to loan, please either call the helpline at 507-933-6111 or send an email to the helpline at helpline@gustavus.edu with the following information:<br /> <br /> *Name<br /> *Mac or PC<br /> *When you will need the laptop<br /> *How long you will need the laptop<br /> *Are there any special programs that you would like installed<br /> *Any other relevant information that may be necessary to loaning a laptop<br /> <br /> Once we have this information, we will check that the machine that you request is available to be loaned out and we will let you know if your request is able to be fulfilled.<br /> <br /> == Useful Information ==<br /> #Request a laptop as soon as you know that you want one. We have a limited number of machines, and the sooner we know the better we can accommodate you. <br /> #Make sure to tell us if you need any special software. <br /> #Log into the machine before you leave campus while you are connected to the network. If you don't do this, you won't be able to access your profile off of campus.<br /> #Before you return the loaner machine, double check that all of you data is off of the machine. Once we get them back, we do not back the laptops up, but erase them right away to prepare for the next person to borrow.</div> Aobrien2 /gts/w/index.php?title=Loaner_Laptop_Information_for_Employees&diff=34262 Loaner Laptop Information for Employees 2017-08-29T20:21:01Z <p>Aobrien2: /* Useful Information */</p> <hr /> <div><br /> == Who Can Get a Loaner Laptop ==<br /> Faculty and staff are eligible to loan laptops from the Âé¶¹ÊÓÆµ Technology Helpline. <br /> <br /> <br /> == How to Request a Laptop ==<br /> To request a laptop to loan, please either call the helpline at 507-933-6111 or send an email to the helpline at helpline@gustavus.edu with the following information:<br /> <br /> *Name<br /> *Mac or PC<br /> *When you will need the laptop<br /> *How long you will need the laptop<br /> *Are there any special programs that you would like installed<br /> *Any other relevant information that may be necessary to loaning a laptop<br /> <br /> Once we have this information, we will check that the machine that you request is available to be loaned out and we will let you know if your request is able to be fulfilled.<br /> <br /> == Useful Information ==<br /> #Request a laptop as soon as you know that you want one. We have a limited number of machines, and the sooner we know the better we can accommodate you. <br /> #Make sure to tell us if you need any special software. <br /> #Log into the machine before you leave campus while you are connected to the network. If you don't do this, you won't be able to access your profile off of campus.<br /> #Before you return the loaner machine, double check that all of you data is off of the machine. Once we get them back, we do not back the laptops up, but erase them right away to prepare for the next person to borrow.</div> Aobrien2 /gts/w/index.php?title=Loaner_Laptop_Information_for_Employees&diff=34257 Loaner Laptop Information for Employees 2017-08-29T18:18:25Z <p>Aobrien2: /* How to Request a Laptop */</p> <hr /> <div><br /> == Who Can Get a Loaner Laptop ==<br /> Faculty and staff are eligible to loan laptops from the Âé¶¹ÊÓÆµ Technology Helpline. <br /> <br /> <br /> == How to Request a Laptop ==<br /> To request a laptop to loan, please either call the helpline at 507-933-6111 or send an email to the helpline at helpline@gustavus.edu with the following information:<br /> <br /> *Name<br /> *Mac or PC<br /> *When you will need the laptop<br /> *How long you will need the laptop<br /> *Are there any special programs that you would like installed<br /> *Any other relevant information that may be necessary to loaning a laptop<br /> <br /> Once we have this information, we will check that the machine that you request is available to be loaned out and we will let you know if your request is able to be fulfilled.<br /> <br /> == Useful Information ==</div> Aobrien2 /gts/w/index.php?title=Loaner_Laptop_Information_for_Employees&diff=34256 Loaner Laptop Information for Employees 2017-08-29T18:17:01Z <p>Aobrien2: Created page with &quot; == Who Can Get a Loaner Laptop == Faculty and staff are eligible to loan laptops from the Âé¶¹ÊÓÆµ Technology Helpline. == How to Request a Laptop == To request a laptop t...&quot;</p> <hr /> <div><br /> == Who Can Get a Loaner Laptop ==<br /> Faculty and staff are eligible to loan laptops from the Âé¶¹ÊÓÆµ Technology Helpline. <br /> <br /> <br /> == How to Request a Laptop ==<br /> To request a laptop to loan, please either call the helpline at 507-933-6111 or send an email to the helpline at helpline@gustavus.edu with the following information:<br /> <br /> *Name<br /> *Mac or PC<br /> *When you will need the laptop<br /> *How long you will need the laptop<br /> *Are there any special programs that you would like installed<br /> *Any other relevant information that may be necessary to loaning a laptop<br /> <br /> <br /> == Useful Information ==</div> Aobrien2 /gts/w/index.php?title=File:LoanerLaptopBlueStickie.png&diff=34241 File:LoanerLaptopBlueStickie.png 2017-08-25T15:02:44Z <p>Aobrien2: </p> <hr /> <div></div> Aobrien2 /gts/w/index.php?title=File:LoanerlaptopbluesheetCorrect.png&diff=34240 File:LoanerlaptopbluesheetCorrect.png 2017-08-25T15:00:22Z <p>Aobrien2: Aobrien2 uploaded a new version of File:LoanerlaptopbluesheetCorrect.png</p> <hr /> <div></div> Aobrien2 /gts/w/index.php?title=File:LoanerlaptopbluesheetCorrect.png&diff=34238 File:LoanerlaptopbluesheetCorrect.png 2017-08-25T14:58:49Z <p>Aobrien2: </p> <hr /> <div></div> Aobrien2 /gts/w/index.php?title=File:Loanerlaptopbluesheet.jpg&diff=34237 File:Loanerlaptopbluesheet.jpg 2017-08-25T14:58:13Z <p>Aobrien2: Aobrien2 uploaded a new version of File:Loanerlaptopbluesheet.jpg</p> <hr /> <div></div> Aobrien2 /gts/w/index.php?title=File:Loanerlaptopbluesheet.jpg&diff=34236 File:Loanerlaptopbluesheet.jpg 2017-08-25T14:57:16Z <p>Aobrien2: Aobrien2 uploaded a new version of File:Loanerlaptopbluesheet.jpg</p> <hr /> <div></div> Aobrien2 /gts/w/index.php?title=File:Loanerlaptopbluesheet.jpg&diff=34234 File:Loanerlaptopbluesheet.jpg 2017-08-25T14:53:35Z <p>Aobrien2: </p> <hr /> <div></div> Aobrien2 /gts/w/index.php?title=File:Orange_sheet.png&diff=34232 File:Orange sheet.png 2017-08-25T14:51:22Z <p>Aobrien2: </p> <hr /> <div></div> Aobrien2