Technology Services Wiki - User contributions [en]

Employee - Existing - Mac

2017-06-26T19:30:03Z

Afuchs: /* Step Eight: Check User Account */

===Existing Faculty or Staff Mac Cascade===
{{ImagingQuickLinks}}
====Cascade Checklist====
Checklist created to help with the cascade process.
*[[media:Macintosh Cascade Checklist 2017.pdf | Checklist for Macintosh Cascade]]

====Step One: Backup Users Data====
#Label machine with blue label.
#Plug the user's old computer into the '''network''' (magic port).
#Boot the computer while holding the '''N''' Key. This will boot the computer off the network If using the '''N''' does not work use keys '''Option + N'''.
#The '''DeployStudio''' screen will load.
#Enter your �鶹��Ƶ username and password and click '''login'''.
#Select the '''Create Backup''' option from the menu.
#Press the '''play''' button.
#Select the drive to be backed up in the upper left corner (i.e. ''Macintosh HD'').
#Give the backup image a name as follows ''username_MMDDYY''. The backup will appear in ispace.gac.edu the following day after you start the backup.
#Click the '''play''' button again to start the process. This can take a substantial amount of time depending on the amount of data.
#Machine will reboot when finished.

====Step Two: Verify DeployStudio Backup====
#Backups will not show up in Apple_Backups until the day after the backup was started.
#From another Mac connect to ispace to verify the backup.
##From the Finder Go Menu, Select '''Connect to Server''', Connect to '''afp://ispace.gac.edu''' with your �鶹��Ƶ username and password.
##Open Apple_Backups and locate your newly created disk image and double click it to mount it on the desktop. If the image mounts, open the backup to verify that your data is there. If you can see data inside of it, the backup has completed successfully. Unmount your backup by clicking the eject icon.

====Step Three: Verify CrashPlan Backup====
#Have a dutyperson login to crashplan.gac.edu
#Enter the computer name of the device in the search field.
#Verify the backup is at least 99% complete.

====Step Four: Image New Mac====

#Plug the Mac into the Network.
#'''Make sure the Mac is registered in GReg and named properly.'''
#Boot the computer while holding the '''N''' key. This will boot the computer off the network. If using the '''N''' key does not work use keys '''Option + N'''.
#The '''DeployStudio''' screen will load.
#Enter your �鶹��Ƶ username and password and click login.
#Select the desired computer image from the list of images (i.e. ''Sierra_Munki2Emp17'').
#Press the play button.
#Machine will reboot when finished.

====Step Five: Create User====
#Login with the username: '''admin''' and the '''2016-2017 image''' password.
#Launch '''GACAssistant 3''' - use the link on the Desktop of the admin account or Navigate to '''/Macintosh HD/Library/Management/Apps/'''.
#Reset the users domain password - by clicking on the '''Reset Domain Password''' button, authenticate as yourself and enter the user's username.
#Create the user - In GACAssistant3 click on the '''Create User''' button and entering the �鶹��Ƶ username of the user you'd like to create. Authenticate as '''Admin'''.

====Step Six: Data Transfer====
#From the Finder - Go to Go --> '''Connect to Server''' and type in '''afp://ispace.gac.edu''' using your �鶹��Ƶ username and password to login.
#Open '''Apple_Backups''' and double click on the .dmg you'd like to transfer data from. This will open a new Finder window which can be closed.
#Open the data transfer tool by clicking on the '''Transfer Data''' button in GACAssistant3.
#To choose where you want to transfer data from click on the '''Select Source''' button and navigate to the Finder Sidebar to select Macintosh HD --> Users --> <Username>. Click Open. Authenticate as admin.
## '''Note: The selection you make should be the user account of the user you want to transfer. The text below the Select Source button should end with the username you want to transfer'''
#Enter the username of the account you're transferring to. In most cases this is the same as the username of the account you're transferring from.
#Click the '''Begin Transfer''' button. The data transfer process can take anywhere from 10 minutes to multiple hours depending on how much data you're transferring. Make sure to turn off computer sleep in Energy Savings under System Preferences to avoid problems during the transfer. Be sure to reset to normal when done.
#The green progress text should disappear when data transfer is complete. Click '''done''' when this happens.
#Don't forget to '''Initialize User''' as indicated in Step 7 below.

====Step Seven: Initialize User====
#Click on the '''Initialize User''' button in GACAssistant3.
# Enter the users '''username''' of the account you are setting up. Authenticate as '''Admin'''.

====Step Eight: Check User Account====
#'''Logout''' of the admin account (apple icon to Logout) and login using the '''user's �鶹��Ƶ username''' and the '''temporary domain password'''.
#Verify that the users data is present. Usually you'll see data on the Desktop, Documents, and Downloads folders.
#Verify that the users browser bookmarks are present. Check '''Chrome''', '''Safari''' and '''Firefox'''. Most users primarily use one of these three browsers.
#Verify that the users mail is present by opening '''Mac mail'''. Some users use Thunderbird which can be downloaded from Managed Software Center.
#Look on the user's '''Dock''' and make note of the software with question mark icons. If the software is available in Managed Software Center then install it for the user. If the software is not present in Managed Software Center then the user will have to install it themselves. A reboot may be necessary for the icons to update.

====Step Nine: Install Printers & Update/Install Other Software====
#Open GACAssistant3
## Open '''Finder''' and press '''Command + Shift + C'''
## Click '''Macintosh HD > Library > Management > Apps > GACAssistant3'''
#Click on the '''Printer Finder''' button. Authenticate as the user.
#Click on the '''List Printers''' button to get a list of printers that were installed on the old Mac.
#Use this as a guide for installing the users printers. Anything listed as USB or serial is probably a home printer and doesn't need to be installed by GTS.
#Use '''Managed Software Center''' to install the printers.
#Use '''Managed Software Center''' to install software that the user wants installed. Refer to ticket for specialized software requests.
#Click '''Updates''' to make sure all installed software is up to date.
#When logged in as the user, verify '''Photos''', in Photo app.

====Step Ten: Configure Crashplan Backup====
#Refer to the ticket to see if this user has used Crashplan before or not. '''Please ask a Dutyperson if this information is not in the ticket'''.
#Open '''Crashplan'''. Finder > Applications > Crashplan.
#Login as the user.
#If this is a '''new''' Crashplan user, crashplan will run automatically.
#If this is a '''current''' Crashplan user, a window will open with options.
##Select '''Replace Existing'''.
##Click '''Start'''
##Select the '''device'''. **Note: if they are running multiple computers, make sure that it is the same computer name as the one they gave you. Otherwise, select '''Add as new device'''. Verify adding as a new device. '''If you are not sure, ask a DutyPerson!'''

'''Note:''' The end user must be listed as an employee in datatel for Crashplan access.

====Step Eleven: Universal Cascade Letter====
Customize (replace the items in bold italic that are placeholders) and print a [[Universal Cascade Letter]] for each user user.

====Step Twelve: Store Old Equipment====
Put the users old laptop into storage once delivery has been completed.

====Troubleshooting====
'''Q: The Mac is stuck on the �鶹��Ƶ background and I can't move the mouse - what should I do?'''

A: Sometimes the Macs get stuck on the DeployStudio image screen. Power off the Mac by pressing and holding the power button and then turn it back on. The image process should resume.

'''Q: The Mac is asking me to choose my language and create a user - what should I do?'''

A: The Mac didn't image properly. Re-image this machine.

'''Q: GACAssistant3 says this Mac's gReg name is hpotter/0m/nothing - what should I do?

A: Double check the registration in gReg for this machine. Delete any registrations that have invalid names and re-image this Mac.

'''Q: I get an error when I try to create an user account - what should I do?'''

A: Double check that you are entering the correct �鶹��Ƶ username. An invalid username will not work.

'''Q: The printer I want to install isn't listed in Managed Software Center - what should I do?'''

A: If this is a student lab printer, you will need to install the printer through the GACPrinters application located on the greg.gac.edu/download page.

'''Q: After syncing the users password the user still cannot login with their �鶹��Ƶ username and password. The temporary domain password still works. What should I do?'''

A: This Mac isn't bound to Active Directory, the software that lets users log in with their �鶹��Ƶ account. Log in as admin, connect to Macsoft, open the Tools folder, and run the ADFix.app tool. Reboot the Mac and try logging in again.

'''Q: I get a bunch of errors and weird stuff happens when I log into to check the user's account - what should I do?'''

A: You forgot to initialize the user. You will need to start over and re-image.

Home directory

2017-06-01T16:57:46Z

Afuchs:

A '''home directory''' (often referred to as a '''Z-drive''', since "Z" is the default network drive letter on [[Windows]]) is a networked personal storage space for all students, faculty, staff, and administrators. This space can be used to save papers, syllabi, pictures, [[e-mail]], and other documents. Home directories are also used to store user's [[personal homepages]]. This storage is backed up every night to ensure your data is safe. For large files, please use [[Google Drive]].

Currently users are given '''1''' [[Gigabyte|GB]] of storage space for files. If more home directory space is needed, [https://gts.gac.edu/gts/newtools/user/check-usage.php students can request a one time addition of space ].
==On-Campus Access==

===Windows 8/10===

# From the Start Screen start typing '''Computer'''
#Right Click on '''Computer''' or '''This PC''' and select '''Map Network Drive''' from the list of options on the bottom
# Input the following information:
## '''Drive:''' Z
## '''Folder:''' \\home.gac.edu\username
## Check '''"Reconnect at logon"'''
## Click on '''"Connect using a different user name"'''
## Click on '''Finish'''
## When prompted, input your �鶹��Ƶ username and password

====If you have problems connecting, do the following:====
'''Change the Settings'''
# Press the Windows key (between Ctrl and Alt keys) and then the "R" key. A run dialog box will appear.
# Type "secpol.msc" (sans quotes) and press Enter
## Expand Local Policies
## Click on Security Options
## Double-click on "Network Security: LAN Manager authentication level"
### Change setting from "Send NTLMv2 response only" to "Send LM & NTLM - use NTLMv2 session security if negotiated". Click OK
You may need to reboot for this setting to take affect.

===Windows 7===
# From the Start Menu, select '''Computer'''
# From the toolbar at the top of the window, select '''Map Network Drive'''
# Input the following information:
## '''Drive:''' Z
## '''Folder:''' \\home.gac.edu\username
## Check '''"Reconnect at logon"'''
## Click on '''"Connect using a different user name"'''
## Click on '''Finish'''
## When prompted, input your �鶹��Ƶ username and password

===Mac OS X===

# From the Finder, select '''Connect to Server''' from the '''Go''' menu
# Type '''smb://home.gac.edu/username''' in the text box along the bottom. Click the '''Connect''' button.
# When prompted, enter your username and password
# Choose '''My Home Directory''' from the list that appears

Your home directory will now be mounted. For easy access in the future, drag your home directory icon to the right side of your dock.

----

==Off-campus access==
You are able to access your files stored in your home directory from anywhere, granted that you have an Internet connection.

==Via Remote Desktop (Employees Only)==

==Via Virtual Lab==
[[Virtual_Lab | Virtual Lab]]
===Via Webmail===
Please note that this option is not available for GusMail users. To access your [[Home Directory]] via [[Webmail]] perform the following tasks:
# Log on to the �鶹��Ƶ [[Webmail]] service. [https://webmail.gac.edu https://webmail.gac.edu]
# Click on "File Manager"

You then will be able to browse your Home Directory. You can download these files by clicking the download icon.

==See also==
* [[Personal homepage]]
* [[Quota]]
* [[Virtual Lab]]
* [[Google Drive]]

{{Tech help}}

[[Category:Home directory]]

GAC tag

2017-01-31T18:09:26Z

Afuchs:

[[File:gactag.jpg]]

'''What Is a GAC Tag?'''

A GAC Tag is a small rectangular silver-and-black identification sticker with a 5-digit code and scannable barcode used by GTS for record-keeping purposes. GAC Tags can be found on desktop and laptop computers, printers, phones, chargers, and any other piece of reusable equipment loaned out from GTS. For expediency, this wiki will focus on computer tags. The tag itself is located somewhere out of immediate sight, such as the back or underside of a computer.

'''How Is It Used?'''

On first use, a GAC Tag number (and the corresponding information) is manually logged in FileMaker when the sticker is first put on the machine. This information includes equipment specifications (such as Hard Drive Size and RAM) as well as the serial number, location, and the current owner's username, if there is one. The information should be updated as it changes locations, owners, and hardware specs.

'''This Computer Doesn't Have a GAC Tag, What Do I Do?'''

Sometimes tags are removed or fall off, so we need another way to identify the equipment. The easiest way would be to check the serial number or username in FileMaker. Be sure to update the computer's information and get a new GAC Tag on the machine before resolving the ticket.

GAC tag

2017-01-31T18:07:39Z

Afuchs:

'''What Is a GAC Tag?''' [[File:gactag.jpg]]

A GAC tag is a small identification sticker used by GTS for record-keeping purposes. GAC tags can be found on desktop and laptop computers, printers, phones, chargers, and any other piece of reusable equipment loaned out from GTS. For expediency, this wiki will focus on computer tags. The tag itself is located somewhere out of immediate sight, such as the back or underside of a computer.

'''How Is It Used?'''

On first use, a GAC tag number (and the corresponding information) is manually logged in FileMaker when the sticker is first put on the machine. This information includes equipment specifications (such as Hard Drive Size and RAM) as well as the serial number, location, and the current owner's username, if there is one. The information should be updated as it changes locations, owners, and hardware specs.

'''This Computer Doesn't Have a GAC Tag, What Do I Do?'''

Sometimes tags are removed or fall off, so we need another way to identify the equipment. The easiest way would be to check the serial number or username in FileMaker. Be sure to update information and get a new GAC Tag on the machine before resolving the ticket.

File:Gactag.jpg

2017-01-31T18:07:05Z

Afuchs:

GAC tag

2017-01-31T18:06:48Z

Afuchs:

'''What Is a GAC Tag?'''
[[File:gactag.jpg]]
A GAC tag is a small identification sticker used by GTS for record-keeping purposes. GAC tags can be found on desktop and laptop computers, printers, phones, chargers, and any other piece of reusable equipment loaned out from GTS. For expediency, this wiki will focus on computer tags. The tag itself is located somewhere out of immediate sight, such as the back or underside of a computer.

'''How Is It Used?'''

On first use, a GAC tag number (and the corresponding information) is manually logged in FileMaker when the sticker is first put on the machine. This information includes equipment specifications (such as Hard Drive Size and RAM) as well as the serial number, location, and the current owner's username, if there is one. The information should be updated as it changes locations, owners, and hardware specs.

'''This Computer Doesn't Have a GAC Tag, What Do I Do?'''

Sometimes tags are removed or fall off, so we need another way to identify the equipment. The easiest way would be to check the serial number or username in FileMaker. Be sure to update information and get a new GAC Tag on the machine before resolving the ticket.

GAC tag

2017-01-31T18:06:10Z

Afuchs:

'''What Is a GAC Tag?'''
[[File:gactag.jpg]]

A GAC tag is a small identification sticker used by GTS for record-keeping purposes. GAC tags can be found on desktop and laptop computers, printers, phones, chargers, and any other piece of reusable equipment loaned out from GTS. For expediency, this wiki will focus on computer tags. The tag itself is located somewhere out of immediate sight, such as the back or underside of a computer.

'''How Is It Used?'''

On first use, a GAC tag number (and the corresponding information) is manually logged in FileMaker when the sticker is first put on the machine. This information includes equipment specifications (such as Hard Drive Size and RAM) as well as the serial number, location, and the current owner's username, if there is one. The information should be updated as it changes locations, owners, and hardware specs.

'''This Computer Doesn't Have a GAC Tag, What Do I Do?'''

Sometimes tags are removed or fall off, so we need another way to identify the equipment. The easiest way would be to check the serial number or username in FileMaker. Be sure to update information and get a new GAC Tag on the machine before resolving the ticket.

GAC tag

2017-01-31T17:59:00Z

Afuchs:

'''What Is a GAC Tag?'''

A GAC tag is a small identification sticker used by GTS for record-keeping purposes. GAC tags can be found on desktop and laptop computers, printers, phones, chargers, and any other piece of reusable equipment loaned out from GTS. The tag itself is located somewhere out of immediate sight, such as the back or underside of a computer.

'''How Is It Used?'''

On first use, GAC tag (and the corresponding equipment) are manually logged in FileMaker when the sticker is first put on the machine. This information includes equipment specifications (such as Hard Drive Size and RAM) as well as the location and the current owner's username, if there is one. The information should be updated as it changes locations, owners, and hardware specs.

GAC tag

2017-01-31T17:58:41Z

Afuchs: Created page with "'''What Is a GAC Tag?'''File:gactag.jpg A GAC tag is a small identification sticker used by GTS for record-keeping purposes. GAC tags can be found on desktop and laptop co..."

User:Afuchs

2016-01-21T15:03:34Z

Afuchs:

Hey y'all! My name's Anton, and if you're looking for this page, you've found it! If not, keep scrolling; This is not the page you're looking for.
Here's some other things to do with your precious time online:
*Bake a cake
*Look at Pinterest
*Look at the [http://cseligman.com/text/galaxies/milkywayeso.jpg stars]
*Go ice-fishing
*Read a weirdly worded list
*Continue to read said list
*Why are you still reading this list?
*There's nothing to find here. Nothing!
*Go outside, it's beautiful out
*Your friends miss you, it's been days
[[File:bus pics.jpg|300px|thumb|right|Me, touring the French coast]]

User:Afuchs

2016-01-21T15:03:06Z

Afuchs:

User:Afuchs

2016-01-21T15:01:38Z

Afuchs:

User:Afuchs

2016-01-21T14:59:44Z

Afuchs:

Hey y'all! My name's Anton, and if you're looking for this page, you've found it! If not, keep scrolling. This is not the page you're looking for.
Here's some other things to do with your precious time online:
*Bake a cake
*Look at Pinterest
*Look at the [https://www.google.com/search?q=galaxy+panorama&espv=2&biw=1154&bih=861&tbm=isch&imgil=Kaq7LKiYABY7CM%253A%253BwUEC4CqVAHboQM%253Bhttp%25253A%25252F%25252Fapod.nasa.gov%25252Fapod%25252Fap100517.html&source=iu&pf=m&fir=Kaq7LKiYABY7CM%253A%252CwUEC4CqVAHboQM%252C_&ved=0ahUKEwixvvKokrvKAhVkkYMKHey5A78QyjcIJQ&ei=4u6gVrHFMuSijgTs8474Cw#imgrc=6JygtJhhv-JuqM%3A stars]
*Go ice-fishing
*Read a weirdly worded list
*Continue to read said list
*Why are you still reading this list?
*There's nothing to find here. Nothing!
*Go outside, it's beautiful out
*Your friends miss you, it's been days
[[File:bus pics.jpg|300px|thumb]]

User:Afuchs

2016-01-21T14:58:59Z

Afuchs:

File:Bus pics.jpg

2016-01-21T14:52:21Z

Afuchs:

User:Afuchs

2016-01-21T14:49:15Z

Afuchs:

User:Afuchs

2016-01-21T14:49:01Z

Afuchs:

Hey y'all! My name's Anton, and if you're looking for this page, you've found it! If not, keep scrolling. This is not the page you're looking for.
Here's some other things to do with your precious time online:
*Bake a cake
*Look at Pinterest
Look at the [https://www.google.com/search?q=galaxy+panorama&espv=2&biw=1154&bih=861&tbm=isch&imgil=Kaq7LKiYABY7CM%253A%253BwUEC4CqVAHboQM%253Bhttp%25253A%25252F%25252Fapod.nasa.gov%25252Fapod%25252Fap100517.html&source=iu&pf=m&fir=Kaq7LKiYABY7CM%253A%252CwUEC4CqVAHboQM%252C_&ved=0ahUKEwixvvKokrvKAhVkkYMKHey5A78QyjcIJQ&ei=4u6gVrHFMuSijgTs8474Cw#imgrc=6JygtJhhv-JuqM%3A stars]
*Go ice-fishing
*Read a weirdly worded list
*Continue to read said list
*Why are you still reading this list?
*There's nothing to find here. Nothing!
*Go outside, it's beautiful out
*Your friends miss you, it's been days

User:Afuchs

2016-01-21T14:43:14Z

Afuchs: Computer Science Major (2018), Rugby chairperson,

Hey y'all! My name's Anton, and if you're looking for this page, you've found it! If not, keep scrolling. This is not the page you're looking for.
Here's some other things to do with your precious time online:
*Bake a cake
*Look at Pinterest
*Go ice-fishing
*Read a weirdly worded list
*Continue to read said list
*Why are you still reading this list?
*There's nothing to find here. Nothing!
*Go outside, it's beautiful out
*Your friends miss you, it's been days