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helpline@gustavus.edu
507-933-6111
Olin Hall
HOURS
Monday
8 AM to 4:30 PM
Tuesday
8 AM to 4:30 PM
Wednesday
8 AM to 4:30 PM
Thursday
8 AM to 4:30 PM
Friday
8 AM to 4:30 PM
Saturday
Closed
Sunday
Closed
Systems' Status
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Google 2SV push and Android
Mon 1/27/25 7:15 AM
We are investigating an issue with Google 2SV push notifications not appearing on Android mobile devices.
Google 2SV iPhone prompt errors
Mon 5/27/24 8:00 AM
Some iPhone users are experiencing an error when accepting a two factor authentication prompt. The error on the iPhone says “Something went wrong. Try again later.” This error is occurring ...
Print server updates
Wed 3/20/24 7:00 AM
We will be updating the Gustavus printing servers during our regular maintenance window. Printing will be unavailable during this time.
Upstream Network Maintenance
Sun 3/3/24 5:00 AM
University of Minnesota Engineers will be upgrading the software on the NorthernLights Gigapop routers. The expected outage for each router will be approximately 15 to 30 minutes.
Gustavus Server Updates
Fri 8/25/23 4:45 PM
Gustavus Technology Services will be performing updates to Colleague, the web, and related services today, Friday August 25, from 4:45 p.m. to approximately 5:30 p.m. During this period, Colleague UI, ...
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Latest from Technology Services
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macOS Updates and Security
Mon 4/7/25 10:18 AM
macOS Update Tool Gustavus Technology Services has a new tool to help facilitate macOS updates on your Apple laptop. Now, instead of being prompted by Apple with small notifications in the corner, you will be notified front and center when it is time to update your Mac. This updater tool downloads the appropriate updates in […]
macOS Sequoia Update
Mon 9/16/24 9:30 AM
Today, September 16th, 2024, Apple released macOS 15 (Sequoia). At this time, however, we will be restricting the update until our department has had sufficient time to test, troubleshoot, and ensure compatibility with our standard configurations. Thank you for your patience and understanding! Please email the Helpline if you have any questions or concerns regarding […]
GTS Annual User Satisfaction Survey Available
Wed 7/24/24 9:11 AM
The 2024 GTS Annual User Satisfaction Survey (GAUSS) is now available online. A big “thank you” to all 127 respondents. Your feedback continues to provide motivation and insight for continual improvement! View the Results
Technology Purchasing Update
Tue 5/14/24 9:52 AM
Starting June 1, 2024, a new College-wide policy governing technology purchases will take effect. This policy covers all technology hardware, software, and subscription services purchased with institutional funds, including, but not limited to, operating budgets, annual gift funds, and endowment funds. The purpose of this policy is to establish a centralized technology procurement process within […]
Important Adobe Updates
Fri 5/3/24 10:17 AM
Updated Adobe Creative Cloud offerings starting June 1, 2024 Due to continued price increases and licensing restrictions, GTS will no longer be able to offer Adobe Creative Cloud to Gustavus employees via our employee Virtual Lab environment starting on June 1, 2024. Employees who have been accessing the Creative Cloud tools via the virtual lab […]
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